Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathaline Avila

Lewisville TX,Texas

Summary

High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.

Overview

7
7
years of professional experience

Work History

Cashier Supervisor

Popeyes Chicken
01.2021 - 11.2023
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Mentored team members to enhance professional development and accountability in workplace.

Housekeeper

Windstar World Casino
777 Casino Ave, Thackerville, OK 73459, Thackerville, OK
01.2017 - 12.2020
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Changed bed linens and collected soiled linens for cleaning.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Dusted picture frames and wall hangings with cloth.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Education

Diploma -

Plano East Sr High School
Plano, TX
05.2007

Skills

  • Customer Service
  • Hygiene Standards
  • Verbal and Written Communication
  • Goal Attainment
  • Customer Transactions
  • Cash Handling and Security
  • Team Training
  • Computer Proficiency
  • Replenishment

Languages

Spanish
Native or Bilingual

Timeline

Cashier Supervisor

Popeyes Chicken
01.2021 - 11.2023

Housekeeper

Windstar World Casino
01.2017 - 12.2020

Diploma -

Plano East Sr High School
Kathaline Avila