Katharine Crandall
Bozeman,MT
Summary
Proactive employee with management and owner/operator experience, skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty.
Will effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Well-versed in sales, personnel management and customer retention. Dedicated to complete knowledge of company products and services for optimized customer service. A seasoned motivational leader skilled at building relationships with customers, employees and senior management.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Rosauers Supermarkets Inc.
06.2022 - Current
- Develop loyal and highly satisfied customer base through proactive management of team customer service strategies. Generating an increase in repeat business in-store visits.
- Uphold customer satisfaction through personalized interactions, exceptional customer service and quick responses to customer concerns with friendly and knowledgeable service.
- Assist the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Collaborate with department management team to develop strategic plans for business growth and improvement.
- Increase sales through effective merchandising strategies and targeted promotions.
- Streamline store operations for increased efficiency, implementing new processes and procedures.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Review sales and gross profit report to assess company efficiency.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Oversee and process Weekly Payroll, Monthly Inventory and Accounts Payable for the Store.
- Develop strong working relationships with staff, fostering a positive work environment.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conduct employee performance evaluations, providing constructive feedback for growth and development.
- Implement staff training programs, enhancing product knowledge and improving customer service skills.
- Enforce company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Bakery Sales Associate
Rosauers
06.2021 - Current
- Increased bakery sales by proactively engaging with customers and providing personalized product recommendations.
- Enhanced customer satisfaction through prompt and efficient service at the bakery counter.
- Maintain safe food handling standards at all times.
- Offer every customer exceptional service and learning regular customers' preferences.
- Demonstrated strong product knowledge, answering customer inquiries confidently and accurately to facilitate informed purchasing decisions.
- Maintained a clean and visually appealing bakery display, attracting more customers and boosting sales.
- Operating commercial mixers, ovens, and bread slicers.
- Stock and face bakery cases with daily offerings.
- Retrieve and organize bakery product loads, process merchandise properly and rotate products according to prescribed standards to encourage freshness.
- Managed inventory effectively by rotating stock, reducing waste, and maintaining accurate records of products sold.
- Educate customers about quality of baked goods to inspire continued support of brand and company mission.
- Trained new associates on proper bakery department procedures, ensuring consistent quality across all personnel.
- Contributed to a positive work environment by fostering collaboration and open communication among team members, leading to improved departmental morale and productivity.
- Cross trained in the floral department, the deli and on sales registers to help the store during staffing shortages.
Owner/Operator
Sunflour Catering, LLC
08.2010 - 05.2015
- Managed day-to-day business operations while building a client portfolio.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Owner/Operator
Pagoda, LLC
01.2013 - 02.2014
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Owner/Operator
KaCee Enterprises, LLC DBA Cafe Crema
08.2009 - 08.2012
- Managed day-to-day business operations while building customer relations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Billing Specialist
CMA CGM America
06.2008 - 07.2009
- Managed fast paced collections department for Shipping company· Kept accurate logs and helped develop in-house systems software
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Plan collection policies and processes and ensure implementation across departments
- Training and evaluating employees performance and set target goals
- Avoid losses by actively pursuing payment arrangements and re-plan financing agreements
- Identified an input error for a large clients account that resulted in saving CMA CGM over three quarters of a million dollars.
Manager/Office Administrator
Freemason Abbey Restaurant
03.1999 - 02.2007
- · Managed office operations, inventory, monthly statements, AP/AR, deposits and recordkeeping.
- Created training manuals for waitstaff, bartenders and host/hostess
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 35+ employees.
- Extensive experience in Microsoft computer software and in-house Aloha software
- Attended to customers in all capacities in the business
- Maintained primary relationship accountability for customers, overall servicing responsibility and customer satisfaction to maximize profitability of client relationships.
Education
Bachelor of Science - Marketing
Old Dominion University
Norfolk, VAAssociate of Science - Management
Tidewater Community College
Norfolk, VASkills
- Strong Communication and Interpersonal Skills
- Operations Management
- Strategic Planning
- Recruiting and Interviewing
- Administration and Reporting
- Building Customer Relationships and Loyalty
- Workload Management
- Staff Development
- Critical Thinking
- Product and Service Knowledge
Timeline
Assistant Manager
Rosauers Supermarkets Inc.
06.2022 - Current
Bakery Sales Associate
Rosauers
06.2021 - Current
Owner/Operator
Pagoda, LLC
01.2013 - 02.2014
Owner/Operator
Sunflour Catering, LLC
08.2010 - 05.2015
Owner/Operator
KaCee Enterprises, LLC DBA Cafe Crema
08.2009 - 08.2012
Billing Specialist
CMA CGM America
06.2008 - 07.2009
Manager/Office Administrator
Freemason Abbey Restaurant
03.1999 - 02.2007
Bachelor of Science - Marketing
Old Dominion University
Associate of Science - Management
Tidewater Community College
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