Katharine Everett
Roseville
Summary
Experienced in coordinating delivery schedules and optimizing routes to ensure timely equipment delivery. Proficient in managing order generation and verifying insurance details, which includes collecting copays and obtaining necessary authorizations. Demonstrated ability to communicate effectively with customers, healthcare professionals, and team members, contributing to efficient operations. Trained employees at a previous location to enhance workflow efficiency, showcasing strong attention to detail and time management skills.
Overview
12
12
years of professional experience
Work History
Delivery Coordinator
Binson's Medical Equipment and Supplies
Center Line
10.2021 - Current
- Organized delivery schedules and routes to ensure timely delivery of equipment.
- Create maps of each delivery for each individual delivery technician.
- Create spreadsheet for each delivery technician of every delivery of the day.
- Generate orders
- Complete all delivery or pickup paperwork returned by the delivery technician.
- Answer calls from customer service, customers, doctors or hospitals to route same day deliveries.
Orthotics and Prosthetics Coordinator
Binson's Medical Equipment and Supplies
Center Line
10.2017 - 10.2021
- Verify insurance, collect copays, obtained authorizations
- Verify prescriptions/chart notes/forms have all correct information for billing purposes.
- Inform patients of all copays, deductibles, and out of pocket costs.
- Generate and complete all orders.
- Ordered all custom products written up by the orthotists and prosthetics.
- Ran department at another location to train employees to work more efficiently.
Customer Service Representative
Binson's Medical Equipment and Supplies
Center Line
10.2013 - 10.2017
- Solely ran the incontinence department.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Ran credit card transactions for all of customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Generated all website orders.
- Trained all new customer service representatives.
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MI06-1996
Some College (No Degree) - Dental Hygiene
Baker College
Port Huron, MISkills
- Delivery coordination
- Route optimization
- Order management
- Insurance verification
- Customer communication
- Team collaboration
- Employee training
- Attention to detail
- Time management
Timeline
Delivery Coordinator
Binson's Medical Equipment and Supplies
10.2021 - Current
Orthotics and Prosthetics Coordinator
Binson's Medical Equipment and Supplies
10.2017 - 10.2021
Customer Service Representative
Binson's Medical Equipment and Supplies
10.2013 - 10.2017
High School Diploma -
Lakeview High School
Some College (No Degree) - Dental Hygiene
Baker College