Hi, I’m
Katharine Hinman
Licensed Veterinary Technician
Tacoma,WA
Summary
Adaptable, reliable, and self-motivated professional with 13+ years of experience in the veterinary field and team leading. Tackles duties with attention to detail and a pet-centric approach. Expert in de-escalation and conflict resolution coupled with computer literacy and account management proficiency.
Overview
11
years of professional experience
1
Certification
Work History
Bluepearl Emergency Pet Hospital
Licensed Veterinary Technician
01.2024 - Current
Job overview
- Worked with resident Oncologist to administer chemotherapy to patients, discuss patient therapies and treatment plans with owners, and collect tumor samples for analysis.
- Worked with resident Criticalist to care for patients in an ICU setting, including timely and high standard patient treatments such as monitoring ventilators, u-cath placement (male and female) and central line placement.
- Took on mantle of Blood Bank Coordinator and as such took on role of organizing and recruiting blood donors, hosting events, maintaining blood product stock and managing relationships with other blood banks in the BluePearl family.
VCA Kent Animal Hospital
Lead Office Associate
09.2022 - 12.2023
Job overview
- Worked well under pressure while managing multiple administrative tasks as well as in-person client services and organization of front office workflow.
- Resolved client grievances consistently, collaborating with team members to achieve creative solutions.
- Worked with sensitive information and adhered to legal record keeping practices.
- Provided exceptional customer service while answering questions, troubleshooting issues and resolving complaints.
Trupanion
Territory Partner Associate
10.2020 - 09.2022
Job overview
- Built strong relationships with veterinary hospitals and sought out new business development opportunities with networking and referrals.
- Assisted hospitals with questions around claims and policy coverage.
- Developed marketing strategies to compete with other pet insurance companies.
- Managed over 120 hospital accounts by handling staff questions, concerns and escalations to meet sales goals and preserve client relationships.
Ally Pet Medical Center
Lead Licensed Veterinary Technician
09.2018 - 03.2020
Job overview
- Created standard operating procedures and monitored job compliance of veterinary nursing staff as well as one on one training of nursing staff.
- Handled client escalations.
- Followed established procedures for security of animals, data and inventory.
- Conferred with client by telephone or in-person to provide information about medical conditions, procedures and medications.
Juanita Bay Veterinary Hospital
Licensed Veterinary Technician
01.2015 - 05.2018
Job overview
- Communicated with pet owners to determine and document medical histories and reason for visit.
- Lead doctor/technician team through daily appointments while adhering to strict timeline and ensuring all tasks are completed with a high level of accuracy and attention to detail.
- Helped veterinarian during medical and surgical procedures.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Education
Pima Medical InstituteRenton, WA
Associate in Science (A.S.) from Veterinary Technician
08.2013
Pierce CollegePuyallup, WA
Associate in Arts (A.A.)
06.2011
Skills
Exceptional and specialized patient care
Comfortable with broad range of high-skill patient treatments
Managing inventory
Account management and client relations
Team leadership and workflow
Certification
Fear Free Certified
Timeline
Licensed Veterinary Technician
Bluepearl Emergency Pet Hospital
01.2024 - Current
Lead Office Associate
VCA Kent Animal Hospital
09.2022 - 12.2023
Territory Partner Associate
Trupanion
10.2020 - 09.2022
Fear Free Certified
11-2019
Lead Licensed Veterinary Technician
Ally Pet Medical Center
09.2018 - 03.2020
Licensed Veterinary Technician
Juanita Bay Veterinary Hospital
01.2015 - 05.2018
Pierce College
Associate in Arts (A.A.)
Pima Medical Institute
Associate in Science (A.S.) from Veterinary Technician