Katharine Lira
Liberty Hill,TEXAS
Summary
Dynamic sales associate with exceptional customer service skills honed at 5 Below, adept at upselling and building lasting relationships. Proven ability to engage customers and solve challenges effectively, ensuring a positive shopping experience. Strong communicator with a focus on teamwork and collaboration, consistently promoting merchandise and enhancing store appeal.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
5 Below
05.2025 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
Family Babysitter
Self Employed
05.2021 - 11.2024
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Assisted older kids with homework, school projects and chores.
- Planned fun outings and educational activities to keep children entertained.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Waitress
La Chaparrita
06.2023 - 01.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Liberty Hill High School
Liberty Hill Skills
Upselling
Certification
CPR Certified
AED Certified
OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
5 Below
05.2025 - Current
Waitress
La Chaparrita
06.2023 - 01.2024
Family Babysitter
Self Employed
05.2021 - 11.2024
High School Diploma -
Liberty Hill High School