Katharine Lira
Liberty Hill,TEXAS
Summary
Dynamic sales associate with exceptional customer service skills honed at 5 Below, adept at upselling and building lasting relationships. Proven ability to engage customers and solve challenges effectively, ensuring a positive shopping experience. Strong communicator with a focus on teamwork and collaboration, consistently promoting merchandise and enhancing store appeal.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
5 Below
05.2025 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
Family Babysitter
Self Employed
05.2021 - 11.2024
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Assisted older kids with homework, school projects and chores.
- Planned fun outings and educational activities to keep children entertained.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Waitress
La Chaparrita
06.2023 - 01.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Liberty Hill High School
Liberty Hill Skills
Upselling
Retail loss prevention
Promotional support
Product promotions
Problem-solving skills
Exceptional customer service
Positive and professional
Customer engagement
Customer service
Verbal and written communication
Time management
Customer needs assessment
Teamwork and collaboration
Listening skills
Meeting deadlines
Sales training
Certification
CPR Certified
AED Certified
OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
5 Below
05.2025 - Current
Waitress
La Chaparrita
06.2023 - 01.2024
Family Babysitter
Self Employed
05.2021 - 11.2024
High School Diploma -
Liberty Hill High School