KATHARINE MARION
Lititz,Pennsylvania
Summary
Results-driven Business Operations and Relationship Management Leader with 13 years of experience in team leadership, financial administration, and business development. Advanced from Relocation Assistant to Vice President of Relocation & Business Development through four promotions. Skilled in leading teams, managing financial operations, and enhancing business relationships while resolving complex client and operational challenges.
Overview
18
18
years of post-secondary education
13
13
years of professional experience
Work History
Vice President, Relocation & Business Development
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
01.2026 - Current
- Lead companywide relocation and business development operations supporting approximately 35 offices and 1,200 real estate professionals.
- Developed new business opportunities, corporate programs, and referral partnerships to drive revenue growth and expand company services.
- Managed five-person team overseeing relocation, referral, lead management, and client service functions to enhance operational efficiency.
- Oversaw department financial operations, ensuring profitability through effective management of revenue, expenses, referral income, commissions, and receivables.
- Build and maintain relationships with corporate clients, healthcare organizations, national relocation companies, vendors, and strategic partners.
- Serve as an escalation point for complex customer, agent, corporate client, and partner concerns, resolving issues while protecting important business relationships.
- Prepare proposals, presentations, reports, financial analyses, and program recommendations for executive leadership and external partners.
- Collaborate with Accounting, Finance, HR, IT, branch leadership, and sales teams to improve processes and implement new programs.
- Manage monthly accounting reconciliation in Intacct and partner with Accounting and Finance to research and resolve discrepancies.
Relocation Director
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
02.2022 - 12.2025
- Directed daily department operations and coordinated corporate, national, and internal relocation and referral programs.
- Cultivated and strengthened relationships with clients, corporate partners, vendors, managers, and real estate professionals to enhance collaboration and service delivery.
- Oversaw high-volume assignments, documentation, deadlines, financial requirements, and service delivery.
- Streamlined departmental processes, procedures, reporting, and workflows to improve operational efficiency and effectiveness.
- Addressed escalated client and operational issues, ensuring resolution while maintaining strong customer and partner relationships.
- Supported leadership with reporting, special projects, program development, and operational initiatives.
Assistant Relocation Director
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
01.2018 - 02.2022
- Streamlined daily operations, enhancing client services, reporting accuracy, program administration, and referral management.
- Facilitated communication among clients, agents, managers, corporate partners, and third-party organizations, ensuring clarity and timely information exchange.
- Contributed to training, quality control, reporting, process development, and departmental projects, supporting overall departmental effectiveness.
Relocation Assistant
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
11.2013 - 01.2018
- Coordinated administrative and operational support for relocation and referral programs, ensuring smooth transitions for clients.
- Managed documentation, database records, and client communications to streamline operations and improve service delivery.
- Supported department leadership by taking on increased responsibilities and contributing to organizational growth.
Education
Bachelor of Arts - Business Administration
Johnson & Wales University
Providence, RI 08.2004 - 05.2022
Skills
- Intacct
- CRM & Database Platforms
- Microsoft Office Suite
- Google Workspace
- Dotloop
- Cloze
- Darwin
- Business development
Professional Highlights
- Promoted four times during a 13-year career, advancing from Relocation Assistant to Vice President.
- Lead a five-person team and companywide business function serving approximately 35 offices and 1,200 real estate professionals.
- Manage departmental financial operations and profit-center performance.
- Developed relationships with major employers, healthcare organizations, national relocation companies, and corporate partners.
- Led new programs, partnerships, and processes supporting revenue growth and improved customer service.
Timeline
Vice President, Relocation & Business Development
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
01.2026 - Current
Relocation Director
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
02.2022 - 12.2025
Assistant Relocation Director
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
01.2018 - 02.2022
Relocation Assistant
BERKSHIRE HATHAWAY HOMESERVICES HOMESALE REALTY
11.2013 - 01.2018
Bachelor of Arts - Business Administration
Johnson & Wales University
08.2004 - 05.2022