Katharine Sekinger
Pittsburgh,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and detail oriented mindset. Willingness to take on added responsibilities to meet team goals and ensure maximum productivity.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
UPMC
09.2022 - Current
- Filed and maintained patient records in accordance with HIPAA regulations.
- Utilized a multi-line phone system, answering calls and delivering messages to appropriate staff, scheduling necessary appointments, and routing medical questions to nurse triage.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Manager-in-Training
Cricket Wireless
04.2022 - 08.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted manager in planning and implementing strategies to meet sales goals.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Shift Leader
Dunkin
12.2020 - 04.2022
- Entered customer requests into POS system while multitasking drink making and order taking.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer conflicts to maintain a positive customer experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
Education
Paralegal Certificate - Paralegal
Community College of Allegheny County
Pittsburgh2024
High School Diploma -
North Allegheny
Wexford2019
Skills
- Customer Service
- Critical Thinking
- Team Leadership
- Time Management
- Document Filing
- Issue Resolution
- Clinical Data Entry
- Insurance Verification
- Patient Care and Confidentiality
- Multi-Line Telephone Systems
- Business Transactions
Timeline
Patient Service Representative
UPMC
09.2022 - Current
Manager-in-Training
Cricket Wireless
04.2022 - 08.2022
Shift Leader
Dunkin
12.2020 - 04.2022
Paralegal Certificate - Paralegal
Community College of Allegheny County
High School Diploma -
North Allegheny
Similar Profiles
Mindie ShearerMindie Shearer
Lead PCT at UPMCLead PCT at UPMC
Kaitlin BompianiKaitlin Bompiani
Physician Assistant at UPMCPhysician Assistant at UPMC
Mya GrantMya Grant
Patient Care Technician at UPMCPatient Care Technician at UPMC
Audrey SimmonsAudrey Simmons
Sterile Processing Technician at UPMCSterile Processing Technician at UPMC
Daniil HowardDaniil Howard
Team Lead at Oliboli DonutsTeam Lead at Oliboli Donuts