Katharine Warren
Manor,TX
Summary
Enthusiastic professional possessing strong mathematical, organizational, and customer service proficiency. Collaborative team player with excellent interpersonal and relationship-building skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Computer Lab Specialist
Goodwill Central Texas
Austin, TX
05.2023 - Current
- Utilize customer service experience and problem-solving skills to assist clients with navigating the computer lab, scheduling appointments with Intake, and applying for employment
- Used effective communication to provide information pertaining to Goodwill services and outside resources to community members and clients in need of assistance
Dog Sitter
Rover
Austin, TX
09.2020 - Current
- Self-managed and trusted pet care provided in Clients' homes
- All Five Star Reviews
Server, Bartender, Trainer
Cheddar's Scratch Kitchen
Pflugerville, TX
05.2017 - 03.2020
- Applied excellent organizational and multitasking abilities to manage simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity
Laboratory Technician
Aegis Chemical Solutions LLC
Kilgore, TX
07.2019 - 02.2020
- Recorded, reported, and posted test results using Excel
- Ensured compliance with quality assurance guidelines for laboratory work
- Analyzed experiment and test results to validate adherence to standards and specifications
Education
Associates - Biology and Life Sciences: Anatomy and Physiology
Kilgore College
Kilgore, TX12.2010
Associates - General Health Studies
Austin Community College
Austin, TX12.2021
Skills
- Scheduling
- Expense reporting
- Payroll and budgeting
- Team leadership
- Clear oral/written communication
- Relationship building
- High accuracy
- Excellent multi-tasking ability
- Team building
- Data Entry
- Organizational skills
- Bookkeeping
- Chemical handling
- Critical thinking
- Data entry
Timeline
Computer Lab Specialist
Goodwill Central Texas
05.2023 - Current
Dog Sitter
Rover
09.2020 - Current
Laboratory Technician
Aegis Chemical Solutions LLC
07.2019 - 02.2020
Server, Bartender, Trainer
Cheddar's Scratch Kitchen
05.2017 - 03.2020
Associates - General Health Studies
Austin Community College
Associates - Biology and Life Sciences: Anatomy and Physiology
Kilgore College