Katharine Westerhaus
Hugo,MN
Summary
Motivated and detail-oriented healthcare professional with over 10+ years of experience in patient access and customer service.
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
23
23
years of professional experience
Work History
Patient Access Specialist
Children's Minnesota
03.2009 - Current
- Greet and assist families/patients checking in for appointments and admissions to hospital.
- Facilitate clear communication between patients and various departments and staff.
- Verify patient insurance and demographic information into EHR/EMR system.
- Provide excellent customer service to patients and medical staff.
- Stay calm under pressure and successfully deal with difficult situations.
- Obtain signatures for financial responsibility and treatment procedures from patients or guardians.
- Educate patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Manage high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Utilize knowledge of electronic medical record systems and medical terminology to perform data entry tasks.
- Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Corporate/Leisure Travel Consultant
Trendwest Resorts
04.2002 - 09.2012
- Developed loyal client base due to excellent listening and research skills, and understanding travel budgets.
- Provided excellent customer service to new and existing clients, resulting in lasting relationships.
- Organized details of transportation, schedules for conferences, and other meetings for executive/corporate travelers.
- Responded to clients questions, issues and concerns and implemented appropriate solutions.
- Member of President's Club for 4 consecutive years, selling over 1 million in sales.
Education
High School Diploma -
Mercer Island High School
Mercer Island, WAMassage Therapy & Reflexology
Sister Rosalind's School of Massage
West Saint Paul, MN05-2005
Skills
- Microsoft Office (Word,Outlook,Teams) -Intermediate
- Proficient in Cerner/EHR & Revenue Cycle
- Customer Service and Communication
- Insurance Verification and Authorization
- Patient Registration
- Problem-Solving & Critical Thinking
- Adaptability
- Team Player
Timeline
Patient Access Specialist
Children's Minnesota
03.2009 - Current
Corporate/Leisure Travel Consultant
Trendwest Resorts
04.2002 - 09.2012
High School Diploma -
Mercer Island High School
Massage Therapy & Reflexology
Sister Rosalind's School of Massage
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