KATHELENE JOSEPH
Orlando
Summary
Detail-oriented healthcare professional with over five years of experience in high-volume patient care environments, excelling in patient advocacy and documentation accuracy. Proven ability to manage fast-paced clinical workflows while coordinating appointments and effectively communicating with patients and multidisciplinary teams. Recognized for sound judgment in identifying urgent needs, maintaining HIPAA compliance, and de-escalating challenging situations to ensure smooth operations. Eager to leverage strong administrative, scheduling, and patient support skills in a healthcare scheduling coordinator role.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Orlando Health – Spine Center
01.2026 - Current
- Coordinate and manage high-volume patient scheduling for a specialized spine center, ensuring accurate appointment booking and minimal wait times.
- Serve as the primary point of contact for patients, physicians, and clinical staff to facilitate seamless care coordination.
- Verify insurance eligibility and referrals, ensuring all authorizations are secured prior to appointments.
- Maintain accurate patient records and scheduling data in the EHR system, upholding strict HIPAA compliance.
- Proactively identify and resolve scheduling conflicts, escalating urgent patient needs to appropriate clinical staff.
Direct Support Professional (DSP)
Devereux Advanced Behavioral Health
07.2025 - Current
- Deliver therapeutic support to clients, ensuring adherence to individualized treatment plans.
- Document client progress and behavior, collaborating with clinical staff to achieve treatment goals.
- Facilitate daily living activities, fostering independence and skill development in clients.
- Implement crisis intervention techniques to maintain a safe and trauma-informed environment.
- Contribute to a structured and stable setting, enhancing client well-being and growth.
Patient Advocate I
The Assistance Fund (TAF)
08.2024 - 07.2025
- Managed 60–80 daily patient interactions regarding chronic and life-threatening medical conditions.
- Provided compassionate emotional support, guidance, and problem resolution to vulnerable patients.
- Maintained 98% documentation accuracy and full HIPAA compliance.
- Identified urgent medical or safety concerns and escalated cases appropriately.
- Assisted with program enrollment, adherence, and navigating complex care-related barriers.
Phlebotomist / Intake Specialist
ADMA Biologics
12.2022 - 06.2024
- Drew and processed 40–60 blood samples per shift with 99% labeling accuracy.
- Documented patient information in EHR with zero audit discrepancies.
- Supported daily patient flow of up to 100 individuals, ensuring safety and comfort.
- Identified and reported concerning patient reactions, behaviors, or symptoms.
Direct Support Professional
Catholic Charities
05.2020 - 01.2021
- Monitored client behavior to ensure safety, supporting emotional and developmental needs.
- Assisted with daily living activities, maintaining a therapeutic environment through crisis strategies.
- Documented client progress and vital signs, contributing to effective treatment plans.
Education
Associate Degree -
South College
05.2026
High School Diploma - undefined
Binghamton High School
Binghamton, NY06.2020
Skills
- Behavioral Observation, Crisis De-escalation, Trauma-Informed Care, Client Engagement, Safety & Risk Monitoring, Treatment Plan Support, Documentation, HIPAA, Communication, Team Collaboration, Patient Advocacy, EHR Systems, Insurance Verification, Appointment Coordination
Timeline
Scheduling Coordinator
Orlando Health – Spine Center
01.2026 - Current
Direct Support Professional (DSP)
Devereux Advanced Behavioral Health
07.2025 - Current
Patient Advocate I
The Assistance Fund (TAF)
08.2024 - 07.2025
Phlebotomist / Intake Specialist
ADMA Biologics
12.2022 - 06.2024
Direct Support Professional
Catholic Charities
05.2020 - 01.2021
High School Diploma - undefined
Binghamton High School
Associate Degree -
South College