Kathena Sanders
Charlotte,NC
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity, persistence, and accuracy. Works great alone or with others to execute work duties. Dependable professional with precise attention to detail, and a proactive mindset. Opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and experienced at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Specialist
State Farm Agency
06.2022 - Current
- Provided client support, problem resolution, and handled inquiries with professionalism and accuracy.
- Utilized internal resources in order to research, assess, and deliver solutions in a timely manner.
- Prepared and conducted meetings with clients in person, virtually, and via phone call.
- Maintained updated and organized records of documentation.
- Provided clear and thorough communication on complex products and topics.
- Pivoted to other products that may benefit the client or customer.
- Collected and verified important client and customer data to complete the process of renewal, account updates, and policy changes.
- Managing financial and personal information on billing accounts with confidentiality and precision.
Guest Service Specialist
Marriott Courtyard
Myrtle Beach, South Carolina
05.2025 - Current
- Managed reservations and check-ins using hotel management software efficiently (MARSHA/FOSSI).
- Assisted guests with inquiries, ensuring timely and accurate information delivery.
- Coordinated housekeeping and maintenance requests to uphold property standards.
- Communicated with team members to ensure that front desk operations run smoothly.
- Answered phone calls promptly.
- Responded promptly to customer inquiries via phone or email in a professional manner.
Customer Service Data Entry Clerk
Bluegreen Vacations
01.2019 - Current
- Ability to multitask and execute tasks
- Answer phone calls and direct calls to various departments
- Book tours
- Book hotel reservations
- Provide guests with directions and instructions during their stay
- Complete reports on time
- Keep up with the ever-changing work tasks
- Cancel reservations and tours
- Accept payments
- Transfer money from old accounts to new accounts
- Completed service evaluations
- Answers calls from guests/owners who have questions or concerns
Stock Assistant
Wal-Mart Neighborhood Market
Myrtle Beach, South Carolina
04.2024 - 11.2024
- Stocked shelves and organized merchandise throughout the store
- Zoned the end caps and aisles to ensure items look presentable.
- Operated equipment such as pallet jacks and bailor for efficient stock movement.
- Created detailed reports on inventory levels, damaged goods, and discrepancies between physical count and computer records.
Education
High School Diploma -
Horry County Schools Early College High School
Conway, SC03-2015
Some College (No Degree) - Health Sciences
Horry Georgetown Technical College
Conway, SCSkills
- Data analysis
- Clear and thorough communication
- Critical thinking and conflict resolution
- Team collaboration
- Data entry
- Typing
- Attention to detail
- Organization
- Client support
- Documentation management
- Reservation systems
- Data accuracy
- Tech savviness
- Time management
- Case management
- Multitasking Abilities
- Analytical skills
Languages
- English, Fluent
- Spanish, Beginner to intermediate
Certification
- South Carolina Department of Insurance Producer License
Line of Authority: Property & Casualty
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Guest Service Specialist
Marriott Courtyard
05.2025 - Current
Stock Assistant
Wal-Mart Neighborhood Market
04.2024 - 11.2024
Operations Specialist
State Farm Agency
06.2022 - Current
Customer Service Data Entry Clerk
Bluegreen Vacations
01.2019 - Current
High School Diploma -
Horry County Schools Early College High School
Some College (No Degree) - Health Sciences
Horry Georgetown Technical College