Katherin Alba
Franklin Square,NY
Summary
Detail-oriented Systems Analyst with 5 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. HRIS & Compensation Generalist
New York Racing Association
04.2023 - Current
- Oversees and maintained functions of organization's internal HR information services systems, which may include database management, network support, installation, customization, development, maintenance, and upgrades to applications, systems, and modules
- Oversees and maintained internal database files, tables, codes, backup files, integrity, and security
- Provided technical support, troubleshooting, and guidance to HR employees
- Identified and implemented controls and validation measures to ensure data integrity
- Supports day-to-day reporting needs including training, demonstrations, ad hoc reporting, etc
HR Specialist
New York Racing Association
06.2022 - 03.2023
- Supported annual employee benefits open enrollment, including but not limited to employee communication materials, employee self-service portal, records, and system testing
- Maintained, audited, and generated reports of nonunion/union databases/portals to monitor benefit programs, to guarantee vendor compliance.
- Participate as needed in monthly/quarterly and annual audits of personnel records
- Participated in special projects as requested or desired; help clarify project objectives; set timetables and schedules; conduct research; develop and organize information; fulfill transactions.
IT System Analyst
Petrogas
04.2018 - 08.2021
- Manage all new accounts, reset passwords, and configured access to servers and file management software for users
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Maintained records, logs and lifecycle documentation of work requests
- Reviewed current hardware and software configurations and recommended modifications to increase system speed
Business Application Intern
Petrogas
10.2017 - 06.2018
- Fielded requests for application support, troubleshot system problems and offered guidance to help team resolve various technical issues
- Gathered requirements of technical and business stakeholders to help balance competing needs
- Translated business requirements into functional design specifications and managed associated changes
- Managed application data through data ownership, data quality and governance
- Implemented, tested, and integrated new and existing applications
- Developed and managed project plans while providing status updates to management
- Maintained quality-focused performance benchmarks and schedules when directing project teams
- Explored new technologies and tools that quality assurance team could use for testing purposes
- Prioritized and organized tasks to efficiently accomplish service goals
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Bachelor of Science - Systems and Computing Engineer
Pontifical Catholic University of Ecuador
Quito, Ecuador03.2019
High School Diploma -
H Frank Carey High School
New York, United States06.2012
Skills
- Hardware and Software upgrades
- Software and Hardware Maintenance
- Software Testing
- Manual testing
- Workflow Optimization
- Data Migration
- Requirements Gathering
- Report Generation
- System implementation
- Data Validation
Certification
- Software Testing Bootcamp with Jira & Agile, UDEMY, 2022
- Direction and management of projects with agile methodologies, The Bottom Line, 2021
- Application Development, Qlik Sense, 2019
- Leadership and organizational culture workshops, Petrogas, 2019
References
- Flory Schwarz, +1 (917) 930-9424
- Mr. Gabriel Diaz, +593985570107
- Clara Diaz, +1 (646) 255-2470
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Sr. HRIS & Compensation Generalist
New York Racing Association
04.2023 - Current
HR Specialist
New York Racing Association
06.2022 - 03.2023
IT System Analyst
Petrogas
04.2018 - 08.2021
Business Application Intern
Petrogas
10.2017 - 06.2018
Bachelor of Science - Systems and Computing Engineer
Pontifical Catholic University of Ecuador
High School Diploma -
H Frank Carey High School
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