Katherin Barrow
Casa Grande,USA
Summary
Diligent and dependable professional with over 10 years of experience in back office operations and customer service. Eager to contribute expertise in maintaining high standards of quality, productivity, and customer satisfaction. Consistently surpasses performance metrics and quality goals. Authorized to work in the US for any employer.
Overview
28
28
years of professional experience
Work History
Customer Care Center Representative - SFPP Billing
State Farm Insurance
03.2024 - 11.2024
- Provided billing system support to State Farm agents in a remote call center.
- Resolved queries efficiently ensuring high customer satisfaction.
Registrar
Optum
07.2023 - 02.2024
- Collected patient demographics, verified insurance eligibility, and processed referrals.
- Facilitated patient registration and appointment scheduling with accuracy.
- Addressed patient inquiries with empathy and professionalism.
Patient Access Representative
Accredo Specialty Pharmacy
12.2019 - 04.2023
- Coordinated insurance and copay assistance for specialty medications.
- Conducted outbound calls to patients, insurance companies, and copay assistance programs.
Medical Transcriptionist Roles
Various organizations
01.1997 - 01.2009
- Transcribed acute care, diagnostic imaging, and behavioral health reports.
- Ensured accuracy and confidentiality in medical documentation.
Education
Medical Billing And Coding - Health Administration
Arizona College
Mesa, AZ04-2026
Medical Transcription Certificate Program - undefined
College of DuPage
Glen Ellyn, ILHigh School Diploma - undefined
Bible Baptist Christian Academy
Romeoville, ILSkills
- HIPAA Compliance
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data Entry & Typing (55 WPM)
- Customer Service & Call Center Operations
- Medical Terminology & Transcription
- Insurance Verification & Claims Processing
- Technical Support & Information Security
- Administrative & Clerical Support
Timeline
Customer Care Center Representative - SFPP Billing
State Farm Insurance
03.2024 - 11.2024
Registrar
Optum
07.2023 - 02.2024
Patient Access Representative
Accredo Specialty Pharmacy
12.2019 - 04.2023
Medical Transcriptionist Roles
Various organizations
01.1997 - 01.2009
Medical Transcription Certificate Program - undefined
College of DuPage
High School Diploma - undefined
Bible Baptist Christian Academy
Medical Billing And Coding - Health Administration
Arizona College