Katherin Berrio Sierra

• Appropriately managed patient check-in processes and verified insurance information, including optical benefits.
• Scheduled appointments for patients as requested by patients or providers, ensuring accuracy and efficiency.
• Answered incoming telephone calls in a polite and professional manner, identifying the department and introducing myself.
• Worked closely with the clinical and optical teams to assist walk-in patients, obtaining and forwarding relevant information appropriately.
  Created telephone encounters for patients with non-urgent concerns requiring follow-up from the clinical team.
• Reviewed (“scrubbed”) daily schedules to ensure all arrived appointments were completed through the checkout process.
• Assisted the optical department with patient flow, coordination, and basic administrative support as needed.

• Managed reservations, wait lists, and seating charts to minimize wait times.
• Handled guests' inquiries and concerns with professionalism.
• Coordinated with kitchen and service staff for efficient operations.
• Maintained cleanliness and organization of front-of-house areas.
• Trained new hosts on procedures and customer service standards.

• Managed guest check-in, seating, and front-desk operations in a fast-paced restaurant environment.
• Prepared and communicated guest allergies and special requests prior to service.
• Assigned tables and managed reservations using OpenTable to optimize flow and wait times.
• Updated and printed menus reflecting food and beverage changes.
• Answered phone calls to take reservations, provide wait times, and assist guests professionally.

• Assisted servers with food and beverage delivery, table maintenance, and timely service.
• Reset and prepared tables between seatings to maintain efficient service flow.
• Monitored guest needs and communicated with servers to ensure prompt support.
• Maintained cleanliness and organization of service stations and dining areas.
• Assisted with restocking supplies to support uninterrupted service during peak hours.

• Greeted and seated guests in a timely and friendly manner.
• Managed reservation system and coordinated table assignments.
• Monitored dining area for guest needs and satisfaction levels.
• Handled special requests and accommodated large parties effectively.
• Managed incoming calls during busy shifts.