Katherin Rojas
West Covina,CA
Summary
Dynamic leader with expertise in marketing, tenant relations, leasing, customer service, and staff management. Strategic skills in analyzing, planning, and implementing business initiatives to support and accomplish corporate goals and revenue objectives. Demonstrated marketing talent to devise programs and initiatives that deliver a company's brand goals to prospects and customers.
Overview
11
11
years of professional experience
Work History
Office Manager
LA Apartments
02.2018 - Current
- Manage day-to-day operations of 149 properties, including leasing and tenant relations by providing exceptional customer service
- Hold weekly staff meetings, meet deadlines, set individual and team goals, review employee time sheets
- Manage collections for past tenants, set up payment plans, draft settlement agreements, send non collectable accounts to a collection agency
- Oversee daily office operations including, managing reports for evictions, vacancies, small claims
- Streamline administrative processes, resulting in improved efficiency and reduce operational costs
- Supervise accounts receivables by managing last paid report for company’s portfolio
- Prepare and manage property financial reports
- Ensure properties comply with local regulations, building codes, and safety standards
- Ensure that property inspections are being held, identify areas for improvement and implement preventative measures to reduce budget variance
- Review property utility expenses and oversee rebate program applications.
Office Manager/ Bookkeeper
L.A. Roofing
03.2016 - 03.2018
- Maintain accurate records and databases, manage daily accounting activities (payables and receivables)
- Reconcile bank and credit card statements, identify discrepancies and financial analysis
- Intake new client contracts, revise current client contracts and change orders
- Prepare and file monthly, quarterly, and annual financial reports and ensure compliances
- Provide administrative support to staff, including calendar management and expense reporting
- Manage incoming communication, collaborate with team members to improve office efficiency.
Sales Representative
Lexy Couture
03.2013 - 03.2016
- Achieve and exceed monthly sales targets, contribute to overall store revenue growth
- Effectively handle customer inquiries, provide information about promotions and discounts
- Update and maintain weekly sales reports
- Collaborate with team members to ensure seamless store operations including inventory management and restocking
- Provide exceptional customer service by addressing customer concerns, answering questions, ensuring a positive shopping experience.
Education
Bachelor of Science - Marketing
State University of Northridge College
05.2018
Skills
- Marketing (CMS) (Social Media)
- Data Collection and Visualization
- Strong Communications Skills
- 10 years of Customer Service
- 8 Years of Managing
- 6 Years of Leasing Experience
- 4 Years of Sales/Collections
- Bilingual
- Microsoft Office 365
- Google Suite
- QuickBooks
- Rent Manager/AppFolio
Timeline
Office Manager
LA Apartments
02.2018 - Current
Office Manager/ Bookkeeper
L.A. Roofing
03.2016 - 03.2018
Sales Representative
Lexy Couture
03.2013 - 03.2016
Bachelor of Science - Marketing
State University of Northridge College
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