Katherin Sarmiento
Mineola,NY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Waitress/Bartender
Casa de Catrina
Carle Place, NY
02.2025 - Current
- Provided outstanding service by proactively addressing guest needs.
- Costumer-focus professional with diverse experience in hospitality and retail.
- Pressure environments ,including roles as a Waitress,Bartender ,Host and Cashier.
- Handling high-volume guest interactions and drink preparation .
- Supporting team performance and committed to enhancing customer satisfaction .
- Skillfully manage multiple tables in a high-pressure environment.
Waitress
T bar
Roslyn, NY
04.2025 - 09.2025
- Managed multiple tables efficiently in a fast-paced dining environment.
- Provided menu recommendations based on guest preferences and dietary needs.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
Waitress/Bartender
Seafood Grill On The Bay
Freeport, NY
05.2022 - 12.2024
- Demonstrated ability to provide excellent Service.
- Collaborate with bartenders during peak service hours,acquiring hands-on experience in techniques and efficiently assisting with drinks preparation to maintain smooth operations.
- Addressing guest needs and ensuring a seamless dining experience from arrival to departure.
- Ensuring timely delivery of food and beverages while balancing customer satisfaction.
- Contributing to the restaurant strong on every point ,to ensure excellent reputation .
- Open to guarantee help on any way.
- Experience collaborating with food runners on high-pressure.
Waitress
Cabo Rvc
RVC, NY
03.2020 - 04.2022
- Answered questions about menu items, ingredients, and pricing.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Addressed concerns quickly to improve customer experience.
Cashier Manager
Mystique Boutique
01.2019 - 02.2020
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Mineola High SCHOOL
Garden City, NYSkills
- Customer service
- Food and beverage service
- Drink preparation
- Guest relations
- Team collaboration
- Pressure handling
- Time management
- Conflict resolution
- Excellent communication
- Menu recommendations
- Customer satisfaction
- Professional appearance
- Problem-solving
- Transactions and cash handling
- Food and beverage upselling
- Multitasking
Timeline
Waitress
T bar
04.2025 - 09.2025
Waitress/Bartender
Casa de Catrina
02.2025 - Current
Waitress/Bartender
Seafood Grill On The Bay
05.2022 - 12.2024
Waitress
Cabo Rvc
03.2020 - 04.2022
Cashier Manager
Mystique Boutique
01.2019 - 02.2020
High School Diploma -
Mineola High SCHOOL