Summary
Overview
Work History
Education
Skills
Timeline
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Katherina Zielinski

Winter Park,FL

Summary


A goal oriented student and hard worker that is skilled at operating in fast-paced environments with demanding objectives for sales, service, and quality. Able to handle calls, emails, and documents to complete tasks and communicate with others. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Manager/Bartender

Mellow Mushroom
09.2021 - Current
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.

Administrative Assistant

Foil+Pin Parlour
08.2024 - Current
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.

Guest Relations Associate

Pure And Couture
05.2022 - 09.2022
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained accurate and up-to-date records of guest information.

Education

Bachelor of Applied Studies - Business And Management

Valencia College
Orlando, FL
05.2025

Associate of Arts - Associate of Arts

Valencia College
Orlando, FL
05.2023

Skills

  • Customer Service
  • Organizational Abilities
  • Complex Problem-Solving
  • Media Relations
  • Billing and Payment Processing
  • Certifications in Word, PowerPoint, and Excel

Timeline

Administrative Assistant

Foil+Pin Parlour
08.2024 - Current

Guest Relations Associate

Pure And Couture
05.2022 - 09.2022

Manager/Bartender

Mellow Mushroom
09.2021 - Current

Bachelor of Applied Studies - Business And Management

Valencia College

Associate of Arts - Associate of Arts

Valencia College

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Katherina Zielinski