Katherine Abrams
Batavia
Summary
I am currently a prep cook with 15+ years in the food industry having done everything from cooking on the line to prep in the back of house to managing teams. I am a very fast learner and quickly work towards gaining more knowledge in all of my jobs and moving up in both positions and pay scale. I am a go getter who is not afraid of tackling any tasks and workloads put upon me. I have literacy in computer software like excel and spreadsheets, word, and powerpoint and managing through a Point of Sales system. I go above and beyond to deliver excellent customer service and a good positive environment for those around me.
Overview
9
9
years of professional experience
Work History
Prep Cook
Coopers Hawk Restaurant And Winery
Liberty, Ohio
03.2024 - Current
- I learned and worked every prep position within my first year of working there. Including hot prep (making reductions, sauces, soups, cooking meats and more), cold prep (sauces and emulsification), pastry (making pies, cakes, puff pastries, truffles, and more)
- Attended training classes and became a certified trainer ensuring that recipes and procedures were followed to meet service standards.
- Adhered to storage and rotation protocols to maintain food freshness.
- Prepared a variety of international cuisines, ensuring authenticity and flavor.
- Followed daily recipes and prep lists that included 40+ items a day
Demi Chef
Kenwood Country Club
Cincinnati, Ohio
07.2021 - 06.2023
- Consulted with Executive Chef regarding menu changes and special requests from customers
- Helped organize teams to host one of the largest national tournaments on the grounds ensuring that everything was completed in an organized and timely manner
- Collaborated with front-of-house staff to ensure smooth service operations
- Analyzed customer feedback for improving product quality and taste.
Line Cook
Terrace Park Country Club
Milford, Ohio
06.2020 - 06.2021
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions
- Assisted in the daily preparation of food items in accordance with recipes
- Adhered to dress code and hygiene guidelines to promote food safety and sanitation
- Performed daily quality checks of ingredients used in preparation.
Shift Manager
Raising Canes Ohio
Cincinnati, Ohio
12.2019 - 06.2020
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Maintained a safe work environment by enforcing company policies and procedures
- Promoted customer satisfaction by addressing complaints and issuing refunds
General Manager
Five Guys Burger And Fries
Mason, Ohio
04.2019 - 12.2019
- Provided coaching and mentoring sessions to help employees reach their goals.
- Mentored my managing staff in a rotation like training plan to help them become proficient and developed in managing different aspects of the store (scheduling, cleaning, training, inventory, ordering and so on)
- Oversaw budget management, ensuring alignment with financial objectives and resource allocation.
- Organized different ways to show employee engagement like competitions, proformance based games and prizes and team building exercises.
Warehouse Associate
Total Quality Logistics Inc
Batavia, Ohio
02.2018 - 02.2019
- Fostered and maintained relationships with key clients to support loyalty
- Tracked shipments from suppliers and ensured timely delivery of products
- Processed customer orders and payments accurately and efficiently
- Prepared and maintained comprehensive reports for tracking and monitoring shipments
- Organized and maintained records for all shipments including bills of lading, invoices, customs documents
- Resolved issues during shipping, communicating delays to relevant individuals.
Operations Co-Manager
Speedway Gas Station
Batavia, Ohio
07.2017 - 12.2017
- Implemented effective process improvement initiatives to enhance productivity and performance levels
- Monitored store performance and identified opportunities for improvement
- Identified areas of improvement within existing systems and developed action plans for implementation
- Developed long and short-range financial objectives, supporting company mission statement
- Used computerized inventory system to plan and manage adequate inventory levels
- Established employee development plan, setting clear expectations for team members.
Assistant Manager
Wendys
Portsmouth
07.2017 - 12.2017
- Fostered an environment that encouraged excellent customer service and team collaboration
- Monitored stock levels regularly in order to maintain optimal inventory levels at all times
- Evaluated competitor activity in order to identify potential threats or opportunities for growth
- Maintained high standards of safety within the workplace by conducting regular inspections and training sessions with staff members
- Successfully managed the daily operations of a retail store, including scheduling, inventory management and customer service.
Education
High School Diploma -
Glen Este High School
Cincinnati, Ohio04.2012
High School Diploma - Animation
Art Institute of Cincinnati
Mason, OhioHigh School Diploma - Game Design
Shawnee State University
Skills
- Attention to detail
- Customer service
- Efficient multitasking
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Relationship building
- Training and coaching
- Fast learner
- punctual and reliable
LANGUAGES
English Native
Spanish Beginner (A1)
Timeline
Prep Cook
Coopers Hawk Restaurant And Winery
03.2024 - Current
Demi Chef
Kenwood Country Club
07.2021 - 06.2023
Line Cook
Terrace Park Country Club
06.2020 - 06.2021
Shift Manager
Raising Canes Ohio
12.2019 - 06.2020
General Manager
Five Guys Burger And Fries
04.2019 - 12.2019
Warehouse Associate
Total Quality Logistics Inc
02.2018 - 02.2019
Operations Co-Manager
Speedway Gas Station
07.2017 - 12.2017
Assistant Manager
Wendys
07.2017 - 12.2017
High School Diploma -
Glen Este High School
High School Diploma - Animation
Art Institute of Cincinnati
High School Diploma - Game Design
Shawnee State University
ADDITIONAL INFORMATION
Has preciously been level 2 ServSafe certified and can get recertified if needed