Katherine A. Brunner
Tucson,AZ
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
Work History
Banquet Server
LA Mariposa Resort
Tucson, AZ
10.2023 - Current
- Served food and beverages to guests at large events, ensuring timely delivery and presentation.
- Assisted in setting up banquet rooms, arranging tables, and decorating according to event specifications.
- Collaborated with kitchen staff to coordinate meal timing and special requests for guests.
- Maintained cleanliness of dining areas throughout events, adhering to health and safety standards.
- Supported event managers by executing detailed event layouts and ensuring compliance with client requirements.
- Adapted quickly to changing environments and demands during high-pressure events, maintaining efficiency.
- Trained new servers on best practices for service standards and operational procedures within the resort.
- Responded promptly to guest inquiries, providing exceptional customer service throughout events.
Front Desk Receptionist
La Mariposa Fitness & Sports Club
Tucson, AZ
07.2024 - 09.2025
- Greeted and assisted visitors, enhancing customer experience and ensuring a welcoming environment.
- Maintained organization of front desk area, promoting professionalism and accessibility.
- Coordinated with team members on daily operations, fostering effective communication and collaboration.
- Assisted in training new reception staff on procedures and front desk protocols, promoting consistency in service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor of Science - Science And Medicine
University of Arizona
Tucson, AZ05-2029
High School Graduate -
Tanque Verde High School (TVHS)
05.2025
Skills
- Equestrian warm-up rider and rehabilitator
- Pet sitter
- Customer service
- Organization
- Critical thinking
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Appointment scheduling
Accomplishments
National Horse Show (NHS) Equitation Final Flat Class – 4th place
Hamel Medal NHS Finalist
United States Equestrian Federation/NCEA Junior Hunter Seat Medalist
Jump Seat Medal Finals - West Coast - 3rd place
Temecula NHS Champion Equitation Rider
Top-ranked State of Arizona Equestrian Rider
Highly Ranked Rider in Southwestern United States
High Score Rider, Zone 8, Region 4, Summertime Farms Team
Champion or Reserve Champion Equestrian First Place Ribbons
Timeline
Front Desk Receptionist
La Mariposa Fitness & Sports Club
07.2024 - 09.2025
Banquet Server
LA Mariposa Resort
10.2023 - Current
Bachelor of Science - Science And Medicine
University of Arizona
High School Graduate -
Tanque Verde High School (TVHS)
TVHS Leadership/Community Involvement
2023-2025 Student Council member
2023-2025 National Honor Society member
Executive Site Council Secretary
Advanced Scholar School Diploma
Distributive Education Clubs of America (DECA) member
Business Club member
Athletic Distinctions
National Horse Show (NHS) Equitation Final Flat Class – 4th place 2023, Hamel Medal NHS Finalist 2023, United States Equestrian Federation/NCEA Junior Hunter Seat Medalist 2022, Jump Seat Medal Finals - West Coast - 3rd place 2022, Temecula NHS Champion Equitation Rider 2022-2025, Top-ranked State of Arizona Equestrian Rider 2020-2023, Highly Ranked Rider in Southwestern United States 2020-2023, High Score Rider, Zone 8, Region 4, Summertime Farms Team 2018-2019, 20 Champion or Reserve Champion Equestrian First Place Ribbons 2014-2023, Winner of the Hamel junior medal class in Temecula 2024, Champion of the age group equitation division in Temecula 2024