Katherine Adams
Semmes
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
16
16
years of professional experience
Work History
Manager
Goodwill Easter Seals
Semmes
07.2022 - 01.2025
- Oversaw daily operations and ensured compliance with organizational policies.
- Trained and mentored team members to enhance job performance.
- Developed and implemented staff schedules to optimize resource allocation.
- Oversaw daily operations, implementing strategies to optimize processes and meet company objectives.
- Managed inventory control processes for retail operations and donations.
- Facilitated team meetings to discuss challenges and share best practices.
- Collaborated with leadership to align operational goals with mission objectives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Conducted performance reviews for team members.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Disbatch
Integrated Electronics Company,
02.2019 - 01.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Office Manager
Aqua steam
Theodore
09.2008 - 05.2017
- Coordinated office activities to ensure smooth daily operations.
- Managed office supplies and inventory for efficient workflow.
- Organized meetings and maintained schedules for staff members.
- Developed and implemented office procedures to enhance productivity.
- Assisted in onboarding new employees with orientation materials.
- Communicated effectively with vendors and service providers for support.
- Streamlined administrative tasks to improve overall efficiency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Education
Stanford Christian Academy
Semmes, ALSkills
- Project management
- Regulatory compliance
- Inventory control
- Microsoft Excel
- Team leadership
- Customer service
- Communication skills
- Team building
- Time management
- Staff management
- Expense tracking
- Customer relationship management (CRM)
- Verbal and written communication
Timeline
Manager
Goodwill Easter Seals
07.2022 - 01.2025
Disbatch
Integrated Electronics Company,
02.2019 - 01.2021
Office Manager
Aqua steam
09.2008 - 05.2017
Stanford Christian Academy