Katherine Alameda Moraes
Customer Service
Fern Park ,FL
Summary
Dynamic professional with a strong track record in sales and customer services. Proven success in sales and relationship management in vacation planning and the hospitality industry. Intuitive and analytical thinker with excellent communication and problem-solving skills. Demonstrated ability to present targeted proposals, fluidly explain benefits and risks, counter objections and close the sale. A self-motivated and enthusiastic individual that thrives in dynamic environments requiring a strong focus. Influential, articulate, and inclusive communicator with fluency in English and Spanish.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Loomis Comapy
Wyomissing, PA
12.2020 - Current
- Provide customer service to claimants. providers and clients with problems or questions regarding their claims and /or policies via telephone or correspondence. Maintain customer service logs and process any incoming client correspondence.
Cruise Sales Specialist
Tourico Holidays
Orlando, FL
07.2015 - 07.2020
- Responsible for effectively using sales techniques including assessing customer's needs in order to maximize the selling of travel products and services
- Answer inbound cruise sales calls from VIP clients and independent representatives regarding new and existing reservations
- Provide high quality customer service and support, communicate effectively to educate consumers on products, and deliver a high level of service by resolving customer concerns
- Process or service reservation requests including basic reservations, shore excursions, air/ground travel, dinner arrangements, onboard services, account for all reservation details and special requests.
Customer Service Representative
SeaWorld
Orlando, FL
04.2014 - 07.2015
- Used a consultative approach with customers to assist them with account payment options
- Provided customer service to new and existing customers
- Responded to customer inquiries on vacation options
- Provided insights on entertainment venues that would enhance the customers vacation experience.
Customer Service Representative
World Travel Holdings
Orlando, FL
09.2007 - 03.2014
- Effectively managed full schedule of inbound calls from prospects and customers
- Used vacation product knowledge and strong communication skills to promote a wide range of vacation services for individuals and small business owners
- Deployed consultative sales approach to address customer needs and desires in accordance with personal vacation goals
- Used cross-selling techniques to increase business
- Consistently exceeded business goals and stretch targets.
Groups Coordinator
Global Travel International
Orlando, FL
06.2005 - 08.2007
- Provided client management for large groups and recommended specific products and services geared towards helping them achieve their vacation planning goals
- Developed long-term relationships to gain client's trust and grow the business
- Recommend specific ancillary services to enhance the client's vacation experience and foster satisfaction
- Provide customer service to existing clients concerning billing, fees and changes to their existing vacation plans.
Education
High School Diploma -
Bushwick Leaders High School
Brooklyn, NY06.1979
Skills
- Understanding Customer Needs
- Call Documentation
- Document Conversion
- Answering Customer Questions
- Customer Service and Assistance
- Customer Inquiry Response
- Service standard compliance
Certification
Florida Career College - Orlando, FL
2015
Timeline
Customer Service Representative
The Loomis Comapy
12.2020 - Current
Cruise Sales Specialist
Tourico Holidays
07.2015 - 07.2020
Customer Service Representative
SeaWorld
04.2014 - 07.2015
Customer Service Representative
World Travel Holdings
09.2007 - 03.2014
Groups Coordinator
Global Travel International
06.2005 - 08.2007
High School Diploma -
Bushwick Leaders High School
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