Katherine Babich Brewer
Crown Point,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Hearing Management Team Lead
Trajector Disability
American Fork, UT
02.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Monitored team performance against targets, taking corrective action where necessary.
Hearing Management Specialist
Trajector Disability
American Fork, UT
02.2024 - 02.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
File Rep
Trajector Disability
American Fork, UT
07.2022 - 02.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Crown Point High School
Crown Point, IN06-2005
Skills
- Schedule Management
- Performance Monitoring
- Employee Engagement
- Coaching and Mentoring
Timeline
Hearing Management Team Lead
Trajector Disability
02.2024 - Current
Hearing Management Specialist
Trajector Disability
02.2024 - 02.2024
File Rep
Trajector Disability
07.2022 - 02.2023
High School Diploma -
Crown Point High School