Katherine Baker
York,PA
Summary
Searching for a full time position in an environment that offers a challenge, benefits, and the opportunity to help the company advance efficiently and productively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operator B
PENN DOT
10.2022 - Current
- Plow snow and work on construction sites
- Perform manual labor, minor repairs to equipment, and preventative maintenance for the trucks and equipment.
Dispatcher/Customer Service
Transport What H
06.2021 - 08.2022
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
- Using telephones, two-way radios or text messages to contact employees or emergency personnel
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules and assigned shipments
- Preparing work orders for crew or receiving work orders from work crews
- Overseeing communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Maintaining records of mileage, fuel use, repairs and other expenses
- Participated in staff meetings to exchange useful information.
School Bus Driver
Reliance
10.2020 - 06.2021
CDL Driver
Republic Services
08.2019 - 08.2020
- Perform complete pre- and post-operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order
- Report any safety issues on standard reports
- Safely operate heavy truck along designated route and to the disposal site; read route sheet, follow map and service each customer as identified on the route sheet or as assigned by the dispatcher and/ or supervisor
- Operate manual and/or automatic controls in accordance with Company safety policies and procedures to lift and load refuse, operate compactor and dispose of collected material at the designated facility
- Courteously interact with all customers, dispatchers and others on a daily basis to ensure all customer routes are serviced in a timely and professional manner
- Identify unsatisfactory waste containers and tag containers in accordance with applicable departmental procedures
- Continuously monitor waste for evidence of unacceptable waste
- Clean area around an accidental waste spill, ensuring adherence to all applicable safety standards and policies
- Continuously monitor the condition of the vehicle to ensure it is operationally ready at all times to minimize down time; clean waste from the packer blade and truck body (where appropriate) on each disposal trip
- Complete required route/productivity sheets, VCRs and other reports, as required
- Maintain adherence to required productivity standards for the department to ensure all customers are serviced in a timely and efficient manner
- Follow all required safety policies and procedures.
Garbage Truck Driver
Penn Waste, Inc
06.2018 - 12.2018
- Safely operating garbage truck on a daily route throughout South Central, Pa
Education
Associate - Environmental Science
University of Phoenix
No Degree - Nursing
Vo-Tech
YorkSkills
- Customer service
- Sales
- Interpersonal, customer service, oral communication, mechanical, leadership, problem solving
- Decision making
- Customer Service
- Customer Satisfaction
- Correcting Discrepancies
- Discrepancy Research
- Running Reports
- Customer Interaction
- Regulatory Compliance
Certification
customer service (10+ years)
problem solving (10+ years)
RECEPTIONIST (Less than 1 year)
RETAIL SALES (Less than 1 year)
Class B
Cdl Driver
CDL
Order Picker
CGMP
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- CDL CDL , CDL B Additional Information
Timeline
Operator B
PENN DOT
10.2022 - Current
Dispatcher/Customer Service
Transport What H
06.2021 - 08.2022
School Bus Driver
Reliance
10.2020 - 06.2021
CDL Driver
Republic Services
08.2019 - 08.2020
Garbage Truck Driver
Penn Waste, Inc
06.2018 - 12.2018
Associate - Environmental Science
University of Phoenix
No Degree - Nursing
Vo-Tech
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