Katherine Barr
State College,PA
Summary
Highly-motivated and reliable professional with record of stable and long-term employment. Quality-focused and committed to approaching tasks with tenacity and attention to detail. Ability to build long-lasting, professional relationships with customers, patients, and co-workers. Skilled in performing strong member services, as well as clerical and medical support tasks.
Overview
15
15
years of professional experience
Work History
Sr. Member Advocate
Arize Federal Credit Union
State College, Pennsylvania
09.2021 - Current
- Deliver professional, accurate service and support to all credit union members and associates.
- Execute deposits, withdrawals, and all member account services efficiently.
- Troubleshoot debit and credit card issues to resolve member concerns promptly.
- Process incoming and outgoing wires in compliance with regulatory standards.
- Identify opportunities to enhance members' financial well-being through personalized assistance.
- Support lending department with clerical tasks and loan information research.
- Adhere to all credit union policies and procedures consistently.
- Pursue continuous growth through education, inquiry, and thorough research efforts.
Server/hostess
American Alehouse and Grill
State College, PA
05.2010 - Current
- Deliver friendly and engaging service to all customers consistently.
- Adhere to safety and sanitation policies while handling food and beverages.
- Demonstrate enthusiasm and knowledge of restaurant menu and products.
- Upsell menu items to elevate guest experience and satisfaction.
- Train new front-of-house staff in customer service protocols.
- Support various restaurant operations, including answering phones and expediting food.
- Cultivate positive working relationships to promote a collaborative environment.
Chiropractic Assistant - Office Manager
Hildebrand Chiropractic
State College, PA
03.2019 - 12.2019
- Facilitated patient scheduling and management of treatment plans for efficient care delivery.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Assisted chiropractor during examinations and therapy sessions to optimize patient outcomes.
- Collected patient forms and insurance information for streamlined billing processes.
- Verified patient insurance coverage through carrier communication and invoice submission.
- Processed payments and managed all financial operations of the practice.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and data integrity.
Paraoptometric Technician
Restore Eyecare and Eye Gym
State College, PA
09.2017 - 03.2019
- Managed front desk operations, including phone inquiries, scheduling, and patient check-ins.
- Facilitated efficient patient flow to enhance overall operational effectiveness.
- Guided patients to exam rooms, gathering health histories for optimal physician data.
- Conducted preliminary testing, including visual acuity and intraocular pressure assessments.
- Collaborated with optometrists to devise care plans for chronic eye conditions.
- Cultivated professional relationships with patients and families to ensure comfort.
- Assisted in selecting frames, measuring lenses, and repairing optical products.
- Educated patients on proper lens maintenance and care procedures.
Education
Some College (No Degree) - English
Pennsylvania State University
University Park, PASkills
- Member, customer service, and support
- Effective communication
- Patient and customer care coordination
- Problem solving and decision-making
- Attention to detail
- Time management
- Data management and analysis
- Computer skills
- Microsoft Excel, Outlook, and Word
- Teamwork and collaboration
- Dependable and responsible
Affiliations
- Rotary Exchange Student in Chambery, France. Junior year of high-school 2004-2005. This experience cultivated a love of travel and immersion into new cultures.
- Committed to fitness, including long distance running and endurance challenges. Completed the Nittany Valley Half-Marathon and the 25k Hyner Challenge.
Timeline
Sr. Member Advocate
Arize Federal Credit Union
09.2021 - Current
Chiropractic Assistant - Office Manager
Hildebrand Chiropractic
03.2019 - 12.2019
Paraoptometric Technician
Restore Eyecare and Eye Gym
09.2017 - 03.2019
Server/hostess
American Alehouse and Grill
05.2010 - Current
Some College (No Degree) - English
Pennsylvania State University
Similar Profiles
Jason McPheeJason McPhee
Assistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit UnionAssistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit Union
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Tonia MozingoTonia Mozingo
Regional Title Specialist- Lead at Credit Human Federal Credit UnionRegional Title Specialist- Lead at Credit Human Federal Credit Union
Michael MarxMichael Marx
Chef/Owner/Operator at Creekside at the Gamble MillChef/Owner/Operator at Creekside at the Gamble Mill
Jingxian XuJingxian Xu
Volunteer (Lion) at FiERCE - STEM Outreach for Students in ReadingVolunteer (Lion) at FiERCE - STEM Outreach for Students in Reading