Katherine Bender
Bismarck,ND
Summary
Dynamic and organized professional with a proven track record at Eye Center of the Dakotas, excelling in customer service and appointment management. Strong multitasker with expertise in HIPAA compliance and a commitment to fostering positive patient relationships. Recognized for streamlining operations and enhancing team collaboration in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Receptionist
Eye Center of the Dakotas
09.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Child Nutrition Assistant
Century High School
08.2014 - 05.2015
- Streamlined communication processes between kitchen staff members to improve collaboration and overall team performance.
- Contributed to waste reduction initiatives by implementing portion control strategies and monitoring food inventory levels.
- Maintained a clean and sanitary kitchen environment, adhering to health and safety guidelines.
- Collaborated with school staff to ensure timely meal service during breakfast, lunch, and snack times.
Education
Bachelor of Science - Business Administration And Marketing
University of Mary
Bismarck, ND05-2000
Skills
- Efficient learning of new software
- Confident discussing treatment plans and financial options
- Strong multitasker in busy clinic environments
- Strong patient relationships
- Reliable, punctual and team-oriented
- Strong customer service skills
- Experience in HIPAA compliance practices
- Insurance eligibility verification
- Invoice collection expertise
- Organized appointment management
- Strong organizational abilities
Timeline
Receptionist
Eye Center of the Dakotas
09.2015 - Current
Child Nutrition Assistant
Century High School
08.2014 - 05.2015
Bachelor of Science - Business Administration And Marketing
University of Mary