Katherine Benton
Greenville,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
Rent2Own
2024.12 - 2025.05
- Managed client accounts, ensuring satisfaction and retention through tailored service and support.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Scheduled and provided pickup of delinquent accounts.
Customer Service Representative
Connexus Resource Group
2023.10 - 2024.02
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Owner Operator
Simply S5
2020.02 - 2023.01
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Sales Agent
Monster Tree
2019.01 - 2019.12
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Expanded client base by diligently prospecting new leads and effectively presenting services.
- Provided detailed estimates to clients using QuickBooks.
Insurance Coordinator
Commerce Family Practice
2015.07 - 2018.05
- Verified insurance benefits through EMR.
- Adjusted patients accounts, processed payments, and submitted prior authorization for procedures.
Receptionist
Gainesville Eye Associates
2014.11 - 2015.07
- Provided compassionate customer service, creating a welcoming atmosphere for patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
Associate of Science - Business Administration
Grantham University
Little Rock, ARSkills
- Customer Service
- Operations
- Professionalism
- Attention to Detail
- Communication Skills
- Time Management
- Interpersonal Skills
- Self-Motivation
- Superior Customer Service
- Scheduling
- Lead Generation
- Building rapport
- Staff Training
- Multitasking and Organization
Certification
Valid Driver's License
Timeline
Account Manager
Rent2Own
2024.12 - 2025.05
Customer Service Representative
Connexus Resource Group
2023.10 - 2024.02
Owner Operator
Simply S5
2020.02 - 2023.01
Sales Agent
Monster Tree
2019.01 - 2019.12
Insurance Coordinator
Commerce Family Practice
2015.07 - 2018.05
Receptionist
Gainesville Eye Associates
2014.11 - 2015.07
Associate of Science - Business Administration
Grantham University