Katherine Birchfield
Glouster
Summary
Results-driven Color Consultant with a strong work ethic and problem-solving skills. Proven track record in improving customer satisfaction and operational efficiency through expert advice and effective staff training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Full Time Color Consultant
Sally Beauty
Athens, OH
09.2024 - Current
- Analyzed customer preferences to recommend suitable hair color products.
- Provided expert advice on color application techniques to enhance client satisfaction.
- Educated clients on product usage and aftercare for optimal results.
- Assisted in inventory management, ensuring stock availability of popular color lines.
- Presented in-store demonstrations to effectively showcase new color products and educate customers on the latest trends.
- Engaged in one-on-one consultations to identify and respond to individual customer needs and preferences.
- Developed training sessions for junior staff on advanced color theory techniques and optimal client management practices.
- Advised clients on color combinations that complemented their unique styles, resulting in improved confidence in their design selections.
Shift Lead Supervisor
Dairy Queen Grill & Chill
Glouster, OH
04.2019 - 08.2023
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing service efficiency and customer satisfaction.
- Managed inventory levels, minimizing waste and optimizing product availability.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
Waitress
Kobe Hibachi and Sushi
Baxley, GA
01.2017 - 04.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely orders and guest satisfaction.
- Collaborated with kitchen staff to optimize food presentation and delivery speed.
- Trained new team members on restaurant procedures and service standards.
- Resolved guest concerns promptly, enhancing overall dining experience.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Gordon Central High School
Calhoun, GASkills
- Visual communication
- Color maintenance recommendations
- Hair coloring correction
- Teamwork
- Color theory expertise
- Retail salon products
- Retail sales
- Strong work ethic
- In-depth color consultation
- Problem-solving
- Social skills
- Cash handling
- Employee training
Certification
- Certified Color Consultant, Sally Beauty - 2025-current
- 10+ years of Customer Service
Languages
English
Timeline
Full Time Color Consultant
Sally Beauty
09.2024 - Current
Shift Lead Supervisor
Dairy Queen Grill & Chill
04.2019 - 08.2023
Waitress
Kobe Hibachi and Sushi
01.2017 - 04.2018
High School Diploma -
Gordon Central High School