Katherine Borton
East Peoria,IL
Summary
Dynamic leader and problem-solver with a proven track record at Panda Express, enhancing team morale and productivity while maintaining high standards of service and safety. Skilled in motivational leadership and proactive customer engagement, adept at fostering positive relationships and driving operational excellence.
Overview
9
9
years of professional experience
Work History
Shift Leader
Panda Express
East Peoria, IL
06.2020 - Current
- Fostered a team-oriented environment to increase morale and productivity.
- Upheld company standards and compliance requirements for operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored employee performance and provided feedback for improvement.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Resolved customer complaints promptly and professionally.
- Identified needs of customers promptly and efficiently.
- Maintained an organized work environment by delegating tasks to staff as needed.
Babysitter
Self-employed
East Peoria, Illinois
01.2016 - Current
- Engaged with children on individual basis to build positive, trusting relationships.
- Assisting with meals, snacks, and bedtime routines for the children.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Helped complete homework, school projects and chores.
- Providing a safe environment for children to explore their curiosity and creativity.
- Ensured physical and social well-being of each child.
- Organized various activities, games, crafts and outings to keep children entertained.
- Communicated with parents about daily activities and any concerning behaviors.
- Enforced rules to teach good manners and maintain safe environment.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
Education
Bachelor of Science - Biomedical Sciences
Bradley University
Peoria, IL05-2026
Skills
- Motivational leadership
- Positive attitude
- Problem-solving
- Personable and charismatic
- Proactive
- Willingness to help
- Responsible
- Social engagement
Affiliations
- church pianist
- Cru student leader
- clarinetist for Bradley Symphonic Winds
- exercise enthusiast
- runner
- pre-dental club member at Bradley University
Volunteer Work
- Dental Assistant for Illinois Mission of Mercy
- St. Jude Fundraisers
- Providing caregiving to elderly
Accomplishments
- Participated in Bradley COM 103 Speech Competition
Timeline
Shift Leader
Panda Express
06.2020 - Current
Babysitter
Self-employed
01.2016 - Current
Bachelor of Science - Biomedical Sciences
Bradley University
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