Katherine Bowman
New Orleans,LA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Private Events Bartender & Guest Services Liaison
The Fillmore
11.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift. I have ample experience with converting cash to card; the venue is cashless.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
Butt Hedz Bar & Grill
06.2023 - 08.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- This venue was open 24 hours and I was often the only employee on the premises overnight, serving a lively crowd.
Bartender
Zig's Last Stop
11.2021 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed poker machines, made cash pay outs and maintained poker till.
Mixologist
Bar Tonique
04.2021 - 07.2021
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Prepared fresh juices and an assortment of ingredients from scratch.
- Catered to an at times high volume crowd, which frequented the venue seeking the authentic mixologist experience.
- Made too many gin fizzes to count, in addition to offering an expansive menu of classic and regional cocktails.
Education
Associate of Arts - Sociology
Sierra College
Rocklin, CA06.2009
Associate of Arts - Interdisciplinary Studies
Kansa City Arts Institute
Kansas City, MO06.2008
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Certified responsible vendor
- Narcan and overdose response trained
Timeline
Private Events Bartender & Guest Services Liaison
The Fillmore
11.2023 - 03.2024
Bartender
Butt Hedz Bar & Grill
06.2023 - 08.2023
Bartender
Zig's Last Stop
11.2021 - 10.2022
Mixologist
Bar Tonique
04.2021 - 07.2021
Associate of Arts - Sociology
Sierra College
Associate of Arts - Interdisciplinary Studies
Kansa City Arts Institute
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