Kimberly S. Creech
Jetersville
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Expertise in fostering strong customer relations and cultivating lasting relationships that drive business success. Committed to leveraging independent decision-making skills and sound judgment to enhance organizational performance. Passionate about applying training, monitoring, and morale-boosting strategies to elevate employee engagement and productivity.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PRN/Special Events Bartender
Manchester Moose Lodge
Chesterfield, VA
01.2025 - Current
- Mix and serve beverages according to standard recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provide exceptional customer service by engaging with patrons and addressing inquiries.
- Train new staff on bar operations, drink preparation, and customer interaction protocols.
- Handle cash transactions accurately while maintaining a balanced register at end of shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Home Health Aide
AAA+ Home Health LLC
Henric, VA
01.2018 - Current
- Helping with personal activities, such as bathing, dressing and grooming, Light housekeeping, such as doing laundry, washing dishes and changing the bed linens, Shopping for groceries, Planning, preparing or serving meals, Providing transportation to doctor’s appointments, Helping with using the toilet, Monitoring and documenting a client’s condition, including checking vital signs or recording how much they ate, Giving medication reminders. Vital signs.
Front Office Coordinator/Dispatcher
Advanced Plumbing LLC
Richmond, VA
08.2017 - 01.2019
- Take incoming customer calls. Schedule and coordinate all service calls as calls are received. Create dispatch ticket for all service calls. Dispatch Service Technicians, one call at a time.
- Debrief Service Technicians after completion of each call. Respond to all messages left overnight.
- Maintain the dispatch board / schedule. Forecast workload for 2 - 3 days out. Contact customers with a "Parts Pending" status as parts are received for scheduling. Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals. Help Residential Manager with marketing issues as directed. Order parts for special orders. Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.) Type service contract proposals for new customers. Maintain on call schedule, to include 1st on call and standby technician. Maintain customer history files in the database.
Internet Sales/BDC Manager/Sales Consultant
Colonial Kia
Colonial Heights, VA
04.2015 - 08.2017
- Answered and replied to all internet vehicle inquiries. Provided pricing, took credit applications, introduced clients to product specialists, went over the purchase process with clients, took vehicle deposits, as well as delivering the vehicle cleaned, fueled and inspected. I also organized dealership events, such as company luncheons, big sales events, employee birthday parties, etc.
Finance Manager
Steel Horse Harley Davidson
Midlothian, VA
05.2014 - 04.2015
- Helped clients obtain financing through Harley Davidson. Sold products such as extended warranty and GAP that were included in financing. Delivered motorcycle in a timely manner. Met dealership sales quota for the time I was there.
Service Administrator
Brown's Volkswagen
Richmond, VA
07.2010 - 04.2014
- Scheduled service appointments, filed daily work orders, faxed invoices. Cashed out customers, balanced out registers and prepared the daily deposits. Ran daily reports for the writers as well as Service Manager and Director. Made follow-up calls to customers, requesting survey, and to follow up with questions or concerns. I was promoted to Internet Sales Manager because of quality of work and customer interaction.
Service Administrator/Fill in Service Writer
Pearson Hyundai/Mitsubishi
Richmond, VA
04.2004 - 06.2010
- Scheduled service appointments, filed daily work orders, faxed invoices. Cashed out customers, balanced out registers and prepared the daily deposits. Ran daily reports for the writers as well as Service Manager and Director. Made follow-up calls to customers, requesting surveys, and to follow up with questions or concerns. I also filled in for the Service Writers when they were out or busy, as well filed warranty claims and answered incoming calls, directing them to appropriate department.
Education
High School -
Fort Knox High School
Fort Knox, KYAssociate of Applied Science - Medical Assistant
ECPI University
Virginia Beach, VA06-2010
Skills
- Scheduling appointments
- Opening and closing offices
- Call routing
- Basic accounting
- Exceptional communication
- Office organization
- Customer service
- Critical thinking
- Reception duties
- Front office management
- Customer service expertise
- Time management
- Team leadership
- Decision-making
- Strong multitasking
- Highly reliable
- Team player attitude
Certification
- Virginia ABC Certificate
- Safe Serve Certification
- Virginia Class A Contractors License
- Virginia Medical Assistant Certification
- Virginia Certified Nursing Assistant
- Virginia Personal Care Assistant
- First Aide/AED/CPR Certified
Timeline
PRN/Special Events Bartender
Manchester Moose Lodge
01.2025 - Current
Home Health Aide
AAA+ Home Health LLC
01.2018 - Current
Front Office Coordinator/Dispatcher
Advanced Plumbing LLC
08.2017 - 01.2019
Internet Sales/BDC Manager/Sales Consultant
Colonial Kia
04.2015 - 08.2017
Finance Manager
Steel Horse Harley Davidson
05.2014 - 04.2015
Service Administrator
Brown's Volkswagen
07.2010 - 04.2014
Service Administrator/Fill in Service Writer
Pearson Hyundai/Mitsubishi
04.2004 - 06.2010
Associate of Applied Science - Medical Assistant
ECPI University
High School -
Fort Knox High School