Tammy Owens
Marion,IN
Summary
Dedicated professional with strong customer service expertise and effective communication skills. Committed to enhancing patient care and streamlining processes to improve operational efficiency. Adaptable individual with a solid background in patient intake and administrative support. Known for implementing innovative solutions that enhance office compliance with health regulations.
Overview
10
10
years of professional experience
Work History
PRN STAFF
The Wellness Center & The Center for Sports & Physical Therapy
Marion & Wabash
03.2016 - Current
- Facilitated patient intake processes to enhance efficiency and ensure accurate data collection.
- Assisted in scheduling appointments, optimizing calendar management for healthcare providers.
- Collaborated with multidisciplinary teams to support patient care initiatives and treatment plans.
- Implemented streamlined communication protocols between staff and patients, improving service delivery.
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new staff on operational procedures and best practices for patient interactions.
- Led quality assurance initiatives, enhancing compliance with health regulations and standards.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Managed complex schedules and logistics for executive meetings, ensuring all materials were prepared in advance.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Streamlined patient intake process to enhance operational efficiency and reduce wait times.
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Data entry
- Customer service expertise
- Scheduling and coordination
- Cash handling
- Customer support
- Safety compliance
- Inventory restocking
- Safe equipment operations
- Customer service
- Recordkeeping expertise
- Schedule coordination
- Materials restocking
- File management
- Supply replenishment
- Advanced [software] knowledge
- Multi-line phone systems
- Administrative support
- Visitor reception
- Documentation
- Facilities housekeeping
- Flexible and adaptable
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Microsoft office
- Multitasking
- Team building
- Time management
- Multitasking Abilities
- Reliability
- Reliable and punctual
- Creative thinking
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer communication
- Scheduling appointments
- Professional and mature
- Database entry
- Client relations
- Document typing and formatting
- Scheduling and calendar management
- Decision-making
- Conflict resolution
- Task prioritization
- Relationship building
- Active listening
- Problem-solving abilities
- Professionalism
- Record sorting and filing
- Document review
- Document preparation
- Scheduling
- Data recording
- Record keeping
- Inventory control
- Time management abilities
- Continuous improvement
- Adaptability
- Billing procedures
- Data entry and 10-key
- Document editing
- Document scanning
- Mail handling
- Workflow management
- Staff supervision
- Quality control
- Editing and proofreading
- Staff training
- Teamwork
- Document archiving
- Report development
- Payment processing
- Performance monitoring
- Project assistance
Timeline
PRN STAFF
The Wellness Center & The Center for Sports & Physical Therapy
03.2016 - Current