Katherine Bravo
Fair Lawn,New Jersey
Summary
Over ten years of experience in all facets of customer operations, from personally meeting with clients and discussing their goals to successfully executing their projects. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Excellent memory and attention to detail, mastery of supply chain logistics and inventory. Reliable and driven, with strong time management and prioritization abilities. I'm an innovative and energetic team player, relationship builder, and highly effective communicator.
Overview
11
11
years of professional experience
Work History
Customer Operations Manager
The Betesh Group
05.2017 - Current
- Analyzed operational and financial data to identify business insights and opportunities.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Tracked and monitored purchase orders via EDI and manually entered.
- Verified inventory throughout the supply chain.
- Managed allocation strategies to maximize sales and minimize markdowns for complete business
- Ensuring deliveries and invoicing are accurately processed to avoid compliance issues. (856 and 810 EDI Docs)
- Oversaw demand planning, ensuring production and logistics were aligned based on needs.
- Assist in set ups and managing customer portals for Ecommerce's accounts
- Responsible for the flow of goods from warehouses to specialty stores, major department stores, direct to consumer, B2B/B2C to ensure SLAs were met for all customers.
- Reviewed and analyzed weekly business results to identify solutions
- Queried databases for information needed for report processing.
- Trained new and existing employees on proper protocols, customer service standards, high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked hand in hand with multiple departments such as, Sales, Planning, AR/Finance, EDI, Logistics, Compliance and Operations/3PLs.
Senior Back Office Account Manager
Bergen Logistics
10.2014 - 05.2017
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Assisting by providing guidance to others and supervising the back office team
- Monitoring the quality, quantity, cost and efficiency of the movement of goods
- Liaise with sales, production, and logistics teams regarding the status of sales orders, productions and inbound shipments.
- Handled complete order life cycle received via EDI or manually entered, and allocation.
- Allocating and planning based on start, cancel dates, and vendor priorities.
- Responsible for maintaining accurate inventory, processed inventory cycle counts as needed.
Senior Receiving Office Clerk
Bergen Logistics
11.2012 - 10.2014
- Receiving for 125,000 SQ FT warehouse, supervised the office staff to ensure tasks were completed in a timely
manner - Input data into spreadsheets and databases.
- Provided instructions and distributed the work in the department
Education
Master of Arts - Administrative Science
Fairleigh Dickinson University
Teaneck, NJ05.2020
Bachelor of Arts - Business Administration
Fairleigh Dickinson University
Teaneck, NJ05.2019
Associate of Arts - Liberal Arts and Sciences/Liberal Studies
Fairleigh Dickinson University
Teaneck, NJ05.2017
Skills
- Leadership and management training background
- Business Growth Initiatives
- Strategize Business Plans
- Critical thinking and problem solving
- Teamwork and collaboration
- Verbal and written communications skills
- Time management
- ERPs/ EDI/ Warehousing/ Microsoft Office/Teams
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Customer Operations Manager
The Betesh Group
05.2017 - Current
Senior Back Office Account Manager
Bergen Logistics
10.2014 - 05.2017
Senior Receiving Office Clerk
Bergen Logistics
11.2012 - 10.2014
Master of Arts - Administrative Science
Fairleigh Dickinson University
Bachelor of Arts - Business Administration
Fairleigh Dickinson University
Associate of Arts - Liberal Arts and Sciences/Liberal Studies
Fairleigh Dickinson University
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