Katherine Bravo
Watsonville,CA
Summary
Individual with experience in front desk reception. Skilled in customer engagement, problem solving, and multitasking. Positive and upbeat attitude while greeting and interacting with customers.
Overview
4
4
years of professional experience
Work History
Front Office Receptionist
Gonzalez Tax Service Bureau
Watsonville, CA
02.2022 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed. Took detailed messages as necessary and kept track of returning calls.
- Interacted with customers by phone or in-person to provide basic information such as the cost of different services offered, and certain documents needed to do taxes.
- Maintained clean reception area to promote positive, professional environment for clients.
- Helped staff focus on more advanced work by assisting clients with IRS and state calls.
- Collected card and cash payments
- Scheduled/confirmed appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- General office duties such as keeping documents and materials organized, ordering supplies, archiving and filing, faxing documents, making copies, helping clients fill out money orders.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Education
High School Diploma -
Pajaro Valley High School
06.2012
Skills
- Organization skills
- Appointment Scheduling
- Professional Demeanor
- Time Management
- Service-oriented mindset
- Customer Service
- Clerical Support
- Telephone skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Receptionist
Gonzalez Tax Service Bureau
02.2022 - Current
High School Diploma -
Pajaro Valley High School