KATHERINE CABELLO LIRIANO
Cliffside Park
Summary
WILLING TO LEARN AND WORK AS AC TEAM
Overview
11
11
years of professional experience
Work History
Cashier
BIG DADDYS CAR WASH
North Bergen
04.2023 - Current
- Money management and accounting
- Processed customer transactions efficiently and accurately at busy car wash facility.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Monitored inventory levels of supplies used at the cashier station regularly.
- Handled cash, credit, and digital payments while ensuring secure transactions.
- Collaborated with team members to streamline service flow during peak hours.
- Answered customer questions and provided store information.
- Managed customer feedback and communicated issues to management promptly.
Customer Service Representative
HOUSE OF STYLE
West New York
01.2021 - 12.2022
- Assisted customers in selecting fashion products to meet their needs.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Manager
HACKENSACK BEUTY
Hackensack
01.2018 - 12.2020
- Managed daily operations of customer service team to enhance client satisfaction.
- Developed training programs to improve staff performance and service delivery.
- Utilized CRM systems to track interactions and optimize customer relationships.
- Developed and implemented strategies for providing excellent customer service experience.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
Receiving Associate
BARNEYS 2
Bloomfield
01.2016 - 01.2018
- Received and inspected incoming merchandise for quality assurance.
- Organized stockroom efficiently for easy access and inventory management.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Compared and verified identifying information of outgoing shipments.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Provided assistance in loading customer orders onto delivery trucks for shipment.
Education
GED -
SANTIAGO DE GUAYAQUIL
GUAYAQUIL04-2011
High School Diploma -
FRANCISCANO SALITRE
GUAYAQUIL ECUADOR02-2011
Skills
- BILINGUAL [ ENGLISH & SPANISH
- PROBLEM SOLVING
- ORGANIZED AND RELIABLE
- CASH HANDLING
- COMPUTER KNOWLEDGE
- FINANCIAL STATEMENT PREPARATION
- Digital payment handling
- Transaction processing
- Returns processing
- Online orders preparation
- Payment processing
Timeline
Cashier
BIG DADDYS CAR WASH
04.2023 - Current
Customer Service Representative
HOUSE OF STYLE
01.2021 - 12.2022
Customer Service Manager
HACKENSACK BEUTY
01.2018 - 12.2020
Receiving Associate
BARNEYS 2
01.2016 - 01.2018
GED -
SANTIAGO DE GUAYAQUIL
High School Diploma -
FRANCISCANO SALITRE