Katherine Carroll
Chicago,IL
Summary
A high-end retail client advisor delivers personalized luxury service, drives sales targets, and builds long-term relationships with elite customers.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Retail Client Advisor/Retail Keyholder
Max Mara Chicago
Chicago, IL
08.2017 - Current
- Cultivate and manage a dedicated book of high-net-worth clients using digital outreach, CRM tools, and personalized communication.
- Fostered strong client relationships through active communication and attentive service, resulting in repeat business.
- Guided clients in selecting merchandise aligned with personal preferences and current trends, driving sales.
- Delivered personalized styling advice, enhancing client satisfaction and loyalty.
- Act as a brand ambassador with deep expertise in current collections, fashion trends, and luxury craftsmanship.
Retail Sales Associate/Key Holder
St John Knits International
Chicago, Illinois
08.2015 - 08.2017
- Guided customers in selecting high-quality fashion apparel, contributing to increased customer satisfaction.
- Upheld visual merchandising standards to create appealing product displays that attracted customer attention.
- Executed accurate transactions using point-of-sale systems, ensuring smooth checkout experiences.
Retail Client Advisor/Retail Keyholder
St John Knits International
Chicago, Illinois
08.2015 - 08.2017
- Provided personalized styling advice to clients, enhancing their shopping experience.
- Assisted clients in selecting merchandise based on personal preferences and trends.
- Built strong client relationships through effective communication and attentive service.
Education
Associate of Arts -
The Institute Art of Chicago
Chicago, IL 08.2014 - 05.2016
Skills
- Fluent Mandarin/Chinese speaking
- Client relationship management
- Product knowledge
- Visual merchandising
- Digital outreach
- Communication skills
Timeline
Retail Client Advisor/Retail Keyholder
Max Mara Chicago
08.2017 - Current
Retail Sales Associate/Key Holder
St John Knits International
08.2015 - 08.2017
Retail Client Advisor/Retail Keyholder
St John Knits International
08.2015 - 08.2017
Associate of Arts -
The Institute Art of Chicago
08.2014 - 05.2016