Katherine Castro
Hyattsville,MD
Summary
PERSONAL STATEMENT
New graduate who is interested in social justice, counseling, and personal growth. Proficient in translation and
interpretation (Spanish and English). Eager to serve diverse populations.
Overview
4
4
years of professional experience
Work History
Bilingual Hotline Specialist
Community Crisis Services, Inc
03.2022 - 10.2022
- Received calls from the National Epilepsy Helpline, 211, the National Suicide Prevention Lifeline,
- Spanish Lifeline, Trevor Lifeline, NYC Well, and CPS/ADS
- Provided resources, emotional support, and sent medical assistance, when necessary, with the approval and help of a shift lead
- Documented each call for future reference and to keep track if the caller needed a follow-up call in case of having suicidal ideation
- Made any necessary calls to the local authorities, especially for child abuse and suicide risk
- Utilized Icarol for call documentation and to find resources near the caller
- Helped coworkers with suicide calls or calls in Spanish
Excite Program
COVID Vaccines and Immigrant Farmworkers
01.2022 - 06.2022
- Investigated about past interventions and generated ideas for immigrant farmworkers to access COVID vaccines
- Created informational content about COVID-19 in Spanish and English to share on social media and reduce misinformation
- Gathered information about people’s perception of COVID vaccines and suggested ways to reduce their fear or hesitation to get them
Hostess
La Cote D'Or Café
08.2018 - 12.2019
- Assisted customers to their tables and enhanced customers' satisfaction by previously tasting menu items to improve personal suggestions during order
- Monitored restaurant reservations and updated customers on their appointments via phone calls,
- SMS, and voice mails
- Aided waiters by serving drinks and plates or giving clients their check, especially during full house nights
Education
Bachelor of Art - Psychology
University of Maryland
College Park, MDAccomplishments
- Certifications:
- Certification of Completion in Learning R
- Certification of Achievement in Discovering Personality (Jordan B
- Peterson)
- Certification of Applied Suicide Intervention Skills Training
- Technical Skills: Microsoft Office – Google Suite – Adobe Spark – R – Icarol
Timeline
Bilingual Hotline Specialist
Community Crisis Services, Inc
03.2022 - 10.2022
Excite Program
COVID Vaccines and Immigrant Farmworkers
01.2022 - 06.2022
Hostess
La Cote D'Or Café
08.2018 - 12.2019
Bachelor of Art - Psychology
University of Maryland