Katherine Catalan-Deloya
Pinehurst Toyota
Robbins,NC
5
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Work History
Sales Associate
5 Months- Managed inventory levels, ensuring accurate stock availability for various vehicle models.
- Trained new associates on sales techniques and company policies, fostering a collaborative environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Key Carrier / Women’s Coordinator
1 Year 4 Months- Supervised team members to ensure adherence to store policies and operational standards.
- Managed cash register operations, ensuring accuracy in transactions and efficient customer service.
- Coordinated merchandise replenishment, optimizing floor displays for maximum sales impact.
- Trained new associates on store procedures and customer service excellence.
- Assisted in loss prevention efforts by monitoring inventory and identifying shrinkage trends.
- Implemented visual merchandising strategies to enhance product visibility and drive customer engagement.
- Collaborated with management to develop staff schedules that met business needs while maximizing coverage.
- Conducted regular audits of sales floor and stockroom to maintain organization and compliance with safety standards.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Ulta Beauty
1 Year 3 Months- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Tacos Sánchez
1 Year 9 Months- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Science - Cosmetology
Skills
Computer Skills
Critical Thinking
Troubleshooting
Basic Math
Verbal Communication
Organization
Customer service
Workplace safety
Cash handling
Customer service management
Training and mentoring
Team building
Cash handling accuracy
Staff training
Scheduling coordination
Inventory monitoring
Sales coaching
Timeline
Sales Associate
Pinehurst Toyota
03.2026 - 08.2026Read More
Key Carrier / Women’s Coordinator
Marshall’s
10.2024 - 02.2026Read More
Ulta Beauty
Beauty advisor / cashier
04.2023 - 07.2024Read More
Tacos Sánchez
Waitress
05.2021 - 02.2023Read More
Sandhills Community College
Associate of Science from Cosmetology
Read More