Katherine Chavarria

• Delivered one-on-one Applied Behavior Analysis (ABA) therapy to children with autism spectrum disorder (ASD), enhancing communication, social interaction, play, daily living skills, and achievement of individualized developmental goals.
• Implement individualized treatment plans and behavior intervention strategies developed by BCBAs, using positive reinforcement to encourage appropriate behaviors, independence, and skill development.
• Respond to challenging behaviors using approved behavior management and de-escalation techniques while maintaining a safe, structured, supportive, and engaging environment tailored to each child's needs.
• Collaborate with BCBAs, fellow Behavior Technicians, and families, as appropriate, to promote consistency in treatment while following ethical guidelines, confidentiality requirements, safety procedures, and company policies.
• Collaborated with BCBAs, fellow Behavior Technicians, and families to promote consistency in treatment while following ethical guidelines, confidentiality requirements, safety procedures, and company policies.

• Delivered exceptional customer service by resolving guest concerns, maintaining Chick-fil-A's hospitality standards, and creating positive dining experiences.
• Led, coached, and motivated team members by delegating responsibilities and managing schedules to foster a positive, high-performing work environment.
• Delivered exceptional customer service by resolving guest concerns and maintaining Chick-fil-A's hospitality standards to create positive dining experiences.
• Collaborated with leadership to meet sales, labor, and operational goals while maintaining efficiency during high-volume service periods.
• Collaborated with leadership to achieve sales, labor, and operational goals while ensuring efficiency during high-volume service periods.

• Led fulfillment team, delegating tasks and coordinating daily operations to ensure productivity in a fast-paced environment.
• Ensured accurate and timely completion of customer pickup and delivery orders while maintaining high quality and service standards.
• Trained and mentored new team members on fulfillment procedures and safety protocols, enhancing overall team competency in customer service.
• Collaborated with management and cross-functional teams to resolve inventory issues and prioritize orders, streamlining workflow efficiency.
• Delivered excellent customer service by assisting with order pickups, resolving concerns, and ensuring compliance with company safety and operational policies.

• Loaded patrons onto shuttle buses while directing them to their designated parking lots post-event, enhancing their departure experience.
• Directed shuttle traffic and managed vehicle departures to designated locations, maintaining safety and efficient operations.
• Communicated effectively with patrons, drivers, and team members to ensure a smooth and positive guest experience.
• Communicated with patrons, drivers, and team members to facilitate smooth operations and ensure positive guest experiences.

In Progress