Katherine S. Clark

• Greet patients, answer multi-line phones, obtain height, weight, blood pressure, temperature, pulse and respirations. Perform PFT, UA, strep, flu, and pregnancy tests. Administer injections and medications as directed. Perform phlebotomy procedures, obtain test and lab results, make referrals, schedule appointments, call patient with lab and test results, call medication to pharmacy and instruct patient on use of medication and warning signs. Clean and stock exam rooms, assist physician with pap smears and pelvic exams, trigger point injections, as well as other minor procedures. Review and document in patient charts. Obtain prior authorizations. Check patients in and out and collect payments and co-pays.

• Greet patients, obtain height, weight, BP, temperature, respirations, perform eye test, assist with school physicals, administer immunizations, perform strep tests and cultures, perform flu tests. Clean and stock exams room, maintain medication room, order supplies, order dental kits. Make referrals, schedule appointments, obtain prior authorizations. Retrieve lab and test results, document in patient charts, call patients parents with test results, answer multi- line phones, assist physician with minor procedures.
• Implemented new electronic health record system features, improving data accessibility for staff.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Empowered patients through education on self-management techniques for chronic conditions.
• Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
• Streamlined patient check-in process, reducing administrative burden for medical staff.
• Facilitated patient education on treatment plans and medications, improving understanding and compliance.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Improved clinical workflow with introduction of electronic health records system.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Increased efficiency in office by implementing digital filing system for patient records.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
• Implemented patient education program on preventative care, enhancing community health awareness.
• Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Implemented care and efficiency improvements to support and enhance office operations.
• Measured patient spirometry.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Managed appointment scheduling, optimizing patient flow and reducing wait times.
• Assisted in patient intake and documentation, ensuring accurate information collection.
• Supported clinical staff during examinations by preparing instruments and materials.
• Educated patients on treatment plans and medication instructions, enhancing understanding.
• Performed routine laboratory tests and maintained accurate records of results.
• Coordinated communication between patients and healthcare providers to streamline care delivery.
• Trained new medical assistants on office procedures and patient management protocols.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.

• Clean and stock exam rooms, prepare rooms for procedures, greet patients, obtain vital signs, height, weight, H & P’s, answer multi-line phones, take messages, document in patient charts, schedule appointments, obtain labs and test results, call patients with test results, assist with pap and pelvic exams as well as some minor procedures. Make referrals, administer medication as directed by physician, administer pulmonary function tests. Help maintain medicine closet, order supplies, assist physicians when needed. Check patients in and out, verify insurance and collect co-pays and payments.
• Managed appointment scheduling, optimizing patient flow and reducing wait times.
• Assisted in patient intake and documentation, ensuring accurate information collection.
• Supported clinical staff during examinations by preparing instruments and materials.
• Educated patients on treatment plans and medication instructions, enhancing understanding.
• Performed routine laboratory tests and maintained accurate records of results.
• Coordinated communication between patients and healthcare providers to streamline care delivery.
• Trained new medical assistants on office procedures and patient management protocols.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.

• Assist with ADL’s – dressing, bathing, oral care, hair care. Prepare meals and assist with feeding. Administer medications, assist walking, standing, toileting. Light house keeping duties including laundry. Driving Pt./Client to appointments, grocery store, hair salon, out for meals and short rides, wound care. End of life care and care of deceased.

• Roomed patients, cleaned and stocked rooms, obtain patient vitals, collect urine samples from patients and perform UA’s, prepare urine for FISH/Cytology, perform blood draws, and bladder scans. Assist physician with procedures when needed. Enter patient information into EMR, scan patient medical records into EMR, answer multi-line phones, order x-ray’s and renal ultrasounds, obtain prior approvals.

• Responsible for the daily operations of the store, supervised six employees, made weekly employee schedule, balanced cash and books, prepared and deposited cash, order store supplies, stock and face shelves, daily cigarette audit, lottery and lotto inventories, payroll.

• Answer multi-line phone, take messages, call in prescriptions to pharmacy, obtain prior authorizations, obtain test and lab reports, file charts, charting, schedule appointments, and make referrals.

• Room patients, clean and stock rooms, assist physician with minor surgeries, inject patient with numbing medication prior to surgery, administer injections and medications ordered by physician, call prescriptions into pharmacy, call patients with test and biopsy results, clean and sterilize equipment, obtain H&P’s, prep patients for physician, suture removal, instruct patients in pre-op and post-op care, apply unna boot, instruct I the use of medications, take dictation, and document in patient charts.

Related coursework: CNA courses

Related coursework: EKG, Intro to Physical Therapy, CNA

• Dean's List - several semesters and years