Katherine Cole
San Antonio,TX
Summary
Experienced retail store manager seeking advancement into the Corporate world
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager/Manager Trainer
Dollar Tree
Schertz, TX
11.2019 - Current
- Trained new store managers on operational procedures and best practices.
- Oversaw onboarding processes, ensuring compliance with company standards.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Evaluated store performance metrics, identifying areas for improvement.
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Opened and closed store 5 to 6 days per week.
- Provided coaching and mentoring to employees.
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Led daily operations to enhance team performance and customer satisfaction.
- Oversaw daily store operations, ensuring optimal customer service and operational efficiency.
- Managed inventory levels through precise forecasting and strategic stock replenishment.
- Trained new associates on stocking procedures and safety protocols, enhancing team efficiency.
- Developed and implemented scheduling protocols to enhance operational efficiency.
Perishable Specialist/Manager in Charge
HEB
Fredericksburg, TX
02.2016 - 08.2019
- Managed inventory of perishable items, ensuring adherence to freshness standards.
- Trained staff on best practices for handling and stocking perishable products.
- Implemented inventory tracking system to reduce waste and improve efficiency.
- Developed procedures for monitoring temperature control in storage areas.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Ensured compliance with health regulations related to food safety and handling procedures.
- Oversee inventory management processes to maintain optimal stock levels and reduce discrepancies.
- Implement strategies to enhance supply chain efficiency and streamline operations.
- Conduct regular audits to identify areas for improvement in stock accuracy.
- Supervised overnight operations to ensure safety and efficiency across all departments.
- Managed team performance, providing guidance and training to enhance service quality.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Oversaw receipt and inspection of incoming shipments for quality assurance.
Store Manager
Tuesday Morning Inc
Kerrville, TX
02.2012 - 01.2016
- Responsibilities
- Responsible for opening and closing procedures
- Prepared daily communicator to distribute daily tasks and goals. Time management
- Reviewed emails daily to ensure high priority tasks are completed in a timely manner.
- Merchandised displays with new incoming product.
- Control inventory levels.
- Responsible for unloading trucks and ensuring freight is to floor within 48 hours to drive sales.
- In charge of recruiting, hiring, and training.
- Set monthly planners/seasonal layouts by Corporate directives and standards.
- Ordered supplies when needed.
- Attend to all customers questions and needs.
- Run cash register.
- Maintain key control ect.
- Accomplishments
- I maintained the cleanliness of the store by reorganizing and categorizing the isles and the display areas. I was recognized for those doings by Mr.Steve Becker who at the time was head of Tuesday Mornings chairmen of the board committee and he is now the new CEO. I also Created a friendly and shoppable environment for customers by assisting them with there needs and questions. I increased sales daily, monthly and yearly. My sales had increased by $950,000 within a 4 year period.
- Skills Used
- Merchandising skills
- Leadership skills
- Customer service
- Time managment
- Cash handling
Store Manager
Dollar General
Amarillo, TX
12.2005 - 11.2011
- Responsibilities
- Responsible for opening and closing procedures.
- Complete cycle counts weekly to reassure the BSR levels are maintained.
- Order out of stock and low quantity items to keep the shelves full and replenished.
- Recruit, hire and train new employees
- I was the incarng of training all new manager trainees for my district and sometimes surrounding districts.
- Traveled when needed for manager and region meetings.
- Unloaded trucks and stock shelves
- Controlled inventory levels by maintaining the daily stars posters and tracking patterns.
- Set new planograms
- Run cash register
- Recovered the store daily
- Check in vendors and file paperwork
- Complete monthly and yearly transaction logs
- Help with relocations and new location set ups
- Prepared schedules ect.
- Accomplishments
- I increased sales daily, monthly and yearly.
- Maintained outstanding inventory results each year.
- I was awarded a certificate for my training and leadership abilities.
- Skills Used
- Leadership skills
- Training abilities
- Customer service
- Merchandising skills
- Time management
- Cash handling
Education
GED -
Region 16
Amarillo, TX07-2001
Certificate - Business Essentials/Human Resources
DeVry University
Naperville, IL09-2026
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Outstanding communication skills
- Inventory management
- Team leadership and coaching
- Retail inventory management
- Shift scheduling
- Goals and performance
Accomplishments
- Managed a store that exceeded company expectations in every category during each quarter.
- Exceeded monthly store sales goals 72 months in a row.
- Supervised team of 26 staff members.
- Decreased inventory shrink levels for 6 consecutive years.
Certification
- Certified Model Store Trainer, [Dollar Tree] August 2024 to present
- Certified Store Trainer, [Dollar General] February 2007 to 2011
Assessments
- Customer Focus & Orientation — Highly Proficient
- July 2019
- Responding to customer situations with sensitivity.
- Full results: https://share.indeedassessments.com/share_assignment/a63dsbsviid1vz-3
- Organizational Skills — Highly Proficient
- Arranging and managing information or materials using a set of rules.
- Full results: https://share.indeedassessments.com/share_assignment/jvu4vexqnz2sb3d4
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Full Professional
Timeline
Store Manager/Manager Trainer
Dollar Tree
11.2019 - Current
Perishable Specialist/Manager in Charge
HEB
02.2016 - 08.2019
Store Manager
Tuesday Morning Inc
02.2012 - 01.2016
Store Manager
Dollar General
12.2005 - 11.2011
GED -
Region 16
Certificate - Business Essentials/Human Resources
DeVry University