KATHERINE CONDE
Temple,USA
Summary
Administrative and customer service professional with experience in front desk operations, scheduling, records management, data entry, and high-volume public-facing environments. Proven ability to manage competing priorities, handle multi-line phone systems, maintain accurate documentation, and support daily office operations. Strong background in customer service, organization, and communication in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Delivery Associate
DoorDash
11.2022 - Current
- Complete 20-30 deliveries per shift while optimizing routes for speed and efficiency
- Maintain high customer satisfaction by resolving issues quickly and professionally
- Communicate clearly with customers, restaurants, and support teams
- Adapt to traffic, weather, and time constraints while meeting service expectations
- Follow all safety and order-handling procedures with accuracy
Receptionist / Administrative Assistant
Spherion Staffing
07.2025 - 01.2026
- Served as front-desk contact for a high-volume public office assisting 25-60 clients daily
- Managed incoming Section 8 paperwork, including stamping, copying, tracking, and distribution
- Handled multi-line phone system and provided accurate information to the public
- Scheduled appointments and coordinated calendars for multiple caseworkers
- Processed emails and maintained organized records for compliance and follow-up
- Supported administrative operations for a department serving approximately 2,000 clients
- Maintained professionalism in a fast-paced, high-stress environment
- Assignment at Central Texas Council of Governments (CTCOG)
Assistant Manager
Daffodil Storage
10.2021 - 10.2022
- Managed daily operations including opening/closing, payments, and tenant records
- Leased units, conducted property tours, and matched customers with appropriate storage
- Drafted contracts, verified IDs, collected deposits, and scheduled move-ins
- Assisted with inventory control and merchandise sales
- Maintained facility cleanliness and security; reported maintenance issues
- Trained new employees on systems and procedures
- Supported marketing efforts to increase occupancy
Customer Support Representative
02.2018 - 07.2018
- Provided customer support via phone, email, and chat
- Resolved complex issues using active listening and problem-solving
- Documented interactions in CRM systems for accurate follow-up
- De-escalated difficult situations while maintaining professionalism
- Met or exceeded performance metrics for resolution time and satisfaction
Education
High School Diploma -
Clover Park High School
Skills
- Administrative Support
- Front Desk Operations
- Reception
- Multi-Line Phone Systems
- Scheduling & Calendar Management
- Data Entry
- Records Management
- Filing
- Customer Service
- Client Relations
- CRM Systems
- Microsoft Word
- Microsoft Excel
- Email Management
- Document Processing
- Cash Handling
- Conflict Resolution
- Time Management
- Training & Onboarding
- Office Operations
Timeline
Receptionist / Administrative Assistant
Spherion Staffing
07.2025 - 01.2026
Delivery Associate
DoorDash
11.2022 - Current
Assistant Manager
Daffodil Storage
10.2021 - 10.2022
Customer Support Representative
02.2018 - 07.2018
High School Diploma -
Clover Park High School