KATHERINE CONTRERAS
Ontario,California
Summary
Highly motivated with background in sales, skilled in customer service and product knowledge. I was one of the top three sellers in my district for more than three consecutive months. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Representative
AT&T
Fontana, California
08.2023 - Current
- Implemented creative techniques for prospecting new business opportunities and maximizing existing accounts
- Remained up to date on current offerings and company processes
- Developed sales strategies to achieve monthly and quarterly targets
- Overcame objections with successful product demonstrations and persuasive communication skills
- Conducted follow-up calls with customers to ensure satisfaction and encourage repeat business/participated in marketing efforts.
- Reliably met monthly goals
Retail Sales Associate
Tillys
Upland
09.2021 - 08.2023
- Organized products on shelves and in displays to comply with merchandising standards
- Assisted store managers by providing products, training and associated marketing collateral to drive retail sales
- Used business and product knowledge to solve customer needs
- Maintain daily record of all transactions and generate reports for store manager
- Promoted customer loyalty program to meet performance targets.
Education
High School Diploma -
Chaffey High School
Ontario, CA05.2022
Associate of Business Administration -
Chaffey College
Rancho Cucamonga, CA02.2025
Skills
- Customer Service
- Sales closing
- Negotiation Tactics
- Relationship Building
- Upselling and cross-selling
- Contact follow-up
- Cold calling
- Customer Relationship Building
- Conflict resolution
- Display Setup
References
- Jaiden Rios AT&T Store manager-(909)379-5131
Timeline
Sales Representative
AT&T
08.2023 - Current
Retail Sales Associate
Tillys
09.2021 - 08.2023
High School Diploma -
Chaffey High School
Associate of Business Administration -
Chaffey College