Katherine Cuellar Durkin
DALLAS,TX
Summary
Team-oriented Operations Support Specialist with many years of experience delivering operational analysis and technical and administrative support. Proactive self-starter excels at wide range of operational support, including sales, manufacturing, and finance functions. Dedicated to solving problems and meeting both complicated and mundane business needs with creative and team-oriented drive.
Overview
1
1
Language
10
10
years of professional experience
Work History
AutoNation Business Operations Support Specialist
AutoNation
Irving, Texas
06.2022 - Current
- Processed and reviewed incoming invoices for accuracy, ensuring compliance with company policies and financial guidelines to facilitate timely payments.
- Served as a primary point of contact for vendors, addressing payment inquiries, resolving discrepancies, and reconciling accounts while maintaining strong professional relationships.
- Provided timely and professional support to dealership personnel via phone, email, and ticketing systems, resolving inquiries related to check research, payoff discrepancies, inventory discrepancies, billing discrepancies, and warranty matters.
- Maintained detailed records of dealership interactions and resolutions in CRM and ticketing systems to enhance tracking and support efficiency.
- Generated reports to monitor support activities and identify recurring issues, enabling targeted improvements in resolution processes.
- Conducted detailed research and analysis of check-related issues, including missing payments, payment discrepancies, and incorrect allocations, collaborating with internal departments and financial institutions to facilitate timely resolution.
Leasing Professional
City Gate Property Group
Dallas, TX
07.2018 - 05.2022
- Assisted clients in selecting suitable rental properties based on needs.
- Conducted property tours and showcased amenities to prospective tenants.
- Managed lease documentation, ensuring all agreements were accurately processed.
Customer Care Representative
Spectrum
Carrollton, TX
05.2016 - 05.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support for billing questions and account management.
- Educated customers on services, promotions, and troubleshooting techniques.
Education
R.L. Turner Highschool
Carrollton, TXSkills
- Invoice management
- Vendor relations
- Account balancing
- Payment processing
- CRM systems
- Discrepancy management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
AutoNation Business Operations Support Specialist
AutoNation
06.2022 - Current
Leasing Professional
City Gate Property Group
07.2018 - 05.2022
Customer Care Representative
Spectrum
05.2016 - 05.2018
R.L. Turner Highschool