John Vetter
Delaware
Summary
Results-oriented Operations Support Specialist with expertise in invoice management and customer support. Optimizes workflows and leads teams to enhance operational efficiency and customer satisfaction. Strong problem-solving abilities and attention to detail have driven improvements in service delivery. Committed to process enhancement and effective multitasking in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Operations Support Specialist
McNaughton-McKay
11.2021 - Current
- Maintained operations functions for Ohio, ensuring accurate customer returns, repairs, invoice exceptions, and billing corrections.
- Created software quotes to streamline international shipping documentation processes.
- Provided inside sales support, enhancing customer experience and addressing inquiries effectively.
- Managed banking transactions for the Counter Department.
Owner
Vetter Promotional Products
Delaware
05.2014 - Current
- Managed daily operations of promotional product business.
- Provided full-service promotional products, delivering diverse options to meet client needs. Offered screen printing and embroidery services, enhancing product customization for clients.
- Developed relationships with suppliers and clients to ensure quality service.
- Oversaw inventory management and supply chain logistics.
Assistant Store Director
Lucky’s Market
Columbus
08.2021 - 11.2021
- Managed daily staff operations to maintain efficient workflow.
- Merchandising, stocking.
- Weekly floor sets.
- Processed transactions, received inventory, and supported various departments.
- Developed and executed strategies to reduce theft and loss in store.
- Organic Grocery Store
Store Manager
Serv-U-Success
Hilliard
03.2021 - 08.2021
- Managed staff, scheduled shifts, and coordinated daily stocking, merchandising, and floor sets to ensure optimal store presentation.
- Executed merchandising and stocking of various products, including chips, cookies, crackers, soups, bread, coffee, tea, water, soda, and world foods, to enhance availability and customer satisfaction.
- Trained new team members on store policies and procedures to ensure efficient onboarding and team integration.
- Assisted customers inside Meijer grocery stores.
Sales
Midwest Retail Services
Plain City
07.2018 - 03.2021
- Managed accounts for grocery, liquor, and pet stores to ensure client satisfaction.
- Inside Sales and customer service.
- Created detailed quotes and invoices to support customer orders.
- Designed store layouts and floor plans to optimize product placement.
Store Manager
Delaware Paint Company
Delaware
08.2016 - 07.2018
- Managed inventory, ordered stock, merchandised products, and sold to customers, ensuring optimal product availability and presentation.
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experience.
- Mixed paint orders and matched colors with high accuracy, ensuring customer satisfaction and quality assurance.
Operations Manager
The Sullivan Company
Westerville
02.2008 - 05.2014
- Managed office operations across embroidery, screen printing, graphic design, promotional products, shipping & receiving, inventory, billing, ordering, and accounting.
- Forecasted inventory needs based on overseas buying and long production timelines, sourcing and negotiating prices to optimize costs.
- Workflow Management-Keeping staff productive and production flowing.
- Account Management-Managing large volume accounts while maintaining a constant flow of walk in customers.
- Researched and ordered promotional products to meet client needs and enhance sales offerings.
- QuickBooks Functions-Creating purchase orders, estimates, sales orders, invoices and all general office duties.
- Managed multiple tasks efficiently in a fast-paced environment.
Store Manager
Buckeye Corner
Columbus
05.2006 - 01.2008
- Oversaw high volume sales, ensuring optimal customer satisfaction and sales performance.
- Managed staffing requirements.
- Training of management and staff.
- Developed unique floor presentations and coordinated in-store promotions to enhance customer engagement.
- Monitored inventory levels to minimize shrinkage and maintain stock accuracy.
- Daily management of shipment.
- Providing superior customer service.
- Assisting other locations along with the Distribution/Catalog location.
Manager
Schottenstein's Stores / Shonac
Columbus
11.2001 - 05.2006
- Achieving or surpassing budgeted sales goals.
- Focused on customer relations to effectively promote in-store promotions.
- Maintained strong visual standards for floor presentations, enhancing customer engagement.
- Demonstrated strong merchandising skills by effectively organizing product displays. of stores inventory.
- Knowledge of store setup, fixtures, and layout in regard to store capacities.
- Strong knowledge of Footwear class and subclass by departments.
- Traveled to different locations to assist store managers with operational needs.
- Assisting in the Columbus market as well as the Dayton, Saginaw and Virginia Beach stores.
Manager
Pacific Sunwear
Columbus
05.2000 - 11.2001
- Managed one assistant manager and 15-20 sales associates to achieve team objectives.
- Hired, developed, and motivated staff while ensuring compliance with company policies and procedures.
- Focused on understanding customer needs and preferences to enhance service quality.
- Coordinated daily inbound shipment, transfers, and recalls to maintain inventory accuracy.
- Management of in-store promotions, floor-sets and window setups.
Store Director
Just For Feet
Columbus
04.1997 - 04.2000
- Oversaw daily store operations and maintained high customer service standards.
- Trained and mentored staff to enhance product knowledge and customer engagement.
- Managed inventory levels and ensured proper stock replenishment processes.
- Led liquidation and closing process of retail store, ensuring compliance with company policies and local regulations.
Store Director
Just For Feet
01.1998 - 01.2000
- Managed 8 assistant managers and 20 employees generating up to $28,000 in daily sales.
- Scheduled employees and managed payroll to ensure compliance with corporate guidelines and optimize labor costs.
- Supervised and trained employees in merchandising, customer service, sales, and in-store promotions.
- Compiled and analyzed daily, weekly, and monthly reports on sales performance, inventory levels, and supply requisitions to inform strategic decision-making.
- Managed inventory to include the merging of two stores' inventory during liquidation.
- Coordinated liquidation activities, overseeing inventory management and staffing with Universal Liquidation Company of Minneapolis to ensure smooth transitions.
- Collaborated with visual coordinator on floor set designs to enhance store presentation.
- Diffused problems with customers and worked to insure satisfaction.
- Interviewed and selected new sales associates; processed new hire documents with corporate headquarters.
Assistant Manager
Just For Feet
01.1997 - 01.1998
- Managed daily operations of retail store to enhance customer experience.
- Oversaw inventory management and ensured product availability for customers.
- Supported manager in supervising staff, enhancing customer service, managing merchandise sales and returns, and overseeing inventory.
- Trained and mentored new employees on company policies and procedures.
Salesperson
Just For Feet
01.1997 - 12.1997
- Achieved 1st place in sales, receiving recognition for efforts biannually.
- Engaged customers by providing knowledgeable product recommendations.
- Demonstrated footwear features to enhance customer experience.
- Managed inventory levels to ensure product availability on sales floor.
Education
Bachelor's - Marketing
FRANKLIN UNIVERSITY
Columbus, OHSkills
- Logistics coordination
- Inventory management
- Invoice management
- Account management
- Vendor management
- Workflow optimization
- Process improvement
- Reporting and documentation
- Customer support
- Customer engagement
- Team leadership
- Employee training
- Time management
- Problem solving
- Inventory control
Timeline
Operations Support Specialist
McNaughton-McKay
11.2021 - Current
Assistant Store Director
Lucky’s Market
08.2021 - 11.2021
Store Manager
Serv-U-Success
03.2021 - 08.2021
Sales
Midwest Retail Services
07.2018 - 03.2021
Store Manager
Delaware Paint Company
08.2016 - 07.2018
Owner
Vetter Promotional Products
05.2014 - Current
Operations Manager
The Sullivan Company
02.2008 - 05.2014
Store Manager
Buckeye Corner
05.2006 - 01.2008
Manager
Schottenstein's Stores / Shonac
11.2001 - 05.2006
Manager
Pacific Sunwear
05.2000 - 11.2001
Store Director
Just For Feet
01.1998 - 01.2000
Store Director
Just For Feet
04.1997 - 04.2000
Assistant Manager
Just For Feet
01.1997 - 01.1998
Salesperson
Just For Feet
01.1997 - 12.1997
Bachelor's - Marketing
FRANKLIN UNIVERSITY