Katherine Daugherty
Lake Orion,MI
Summary
A hardworking employee who thrives under pressure and goes above and beyond to create an unforgettable guest/client experience.
Overview
17
17
years of professional experience
Work History
Dining Room Supervisor
Avalon Assisted Living
02.2024 - Current
- Communicated effectively with 15 dining staff and 90 residents alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled 15 dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
Server
Townehall Assisted Living
06.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported needs of 5 wait staff who attended to specific needs of 30 residents with social relevancy and intentionality.
- Cultivated warm relationships with regular customers.
Dining Room Manager/Server
JW BAR AND GRILLE
07.2021 - 09.2022
- Responsibilities Included: Hiring and training of staff including payroll and scheduling, maintained food cost and labor cost to guideline set, inventory and order stock, followed all safety and sanitation policies when handling food, take/set dining room reservations according to the dinner service, described menu special in full as detailed, assist other employees when needed.
- Supported needs of 9 wait staff who attended to specific needs of countless customers daily for 75 seat restaurant with social relevancy and intentionality.
Dining Room Manager
CHARLIE B’s
02.2008 - 03.2021
- Assisted in the development and opening of the southern style buffet with a starting capacity of 80 growing to a capacity of 200
- Responsibilities Included: Hiring and training of new staff to include developing and maintaining a positive working environment, scheduling of all staff, verify cash draw and daily receipts, assisted co-workers whenever possible bussing, cleaning, setting tables to ensure an efficient work flow, daily produce ordering, prepped all food for the salad bar items, which included the making of all homemade salad dressings, cutting of all vegetables, making special salads for bar and homemade rolls.
Education
Some College (No Degree) - Medical Billing And Coding
George C Wallace Community College
Hanceville, ALSkills
- Customer focused
- Organized and efficient server
- Committed team player
- Quick problem solver
- Cash Handler
- Food Safety
- Customer Service
- Thrives in fast paced environment
Timeline
Dining Room Supervisor
Avalon Assisted Living
02.2024 - Current
Server
Townehall Assisted Living
06.2023 - 02.2024
Dining Room Manager/Server
JW BAR AND GRILLE
07.2021 - 09.2022
Dining Room Manager
CHARLIE B’s
02.2008 - 03.2021
Some College (No Degree) - Medical Billing And Coding
George C Wallace Community College
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