Katherine DeBrum
Las Vegas,NV
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Club Service Representative
Bass Pro Shops Outdoor World
03.2024 - Current
- Sought ways to improve processes and services provided.
- Accomplished multiple tasks within established timeframes.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Built strong relationships with customers to increase retention and loyalty.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sale Associate
Bath & Body Works
09.2021 - Current
- Stock, Prepare and Replenish merchandise for display while cultivating customer service and sales
- Assisted with weekly marketing, markdowns, and inventory
- Sharing product knowledge with buyers while making personal recommendations ensuring buyer satisfaction
- Enrolled customers for in store and online rewards system, which included promotions, offers, and virtual store.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Service Representative
Lowe's Home Improvement
04.2023 - 03.2024
- Handled point-of-system (POS) transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Ability to maintain steady and effective pace during rush hours and high-volume work days
- Assisting customer with credit card payments and sign-up
- Handling Multiple phone calls each day, assisting customers with their questions and concerns regarding orders, appointments, and deliveries.
Education
Bachelor of Liberal Arts - Political Science
University of Nevada Las Vegas
Las Vegas, NV12.2024
High School Diploma -
Coronado High School
Henderson, NV05.2020
Skills
- Knowledgeable in Microsoft Word
- Customer Service
- Ability to adapt
- Quick learner
- Money handling
- Sales Planning
- Teamwork and Collaboration
- Problem-solving skills
Hobbies and Interests
- Traveling
- Reading
- Photography
Timeline
Club Service Representative
Bass Pro Shops Outdoor World
03.2024 - Current
Customer Service Representative
Lowe's Home Improvement
04.2023 - 03.2024
Sale Associate
Bath & Body Works
09.2021 - Current
Bachelor of Liberal Arts - Political Science
University of Nevada Las Vegas
High School Diploma -
Coronado High School
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