Katherine De Jesus
Cliffside Park,NJ
Summary
Dynamic customer service professional with extensive experience at Fashion Plug by Mk, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently improved customer satisfaction and contributed to sales growth through effective upselling and informed recommendations. Proven ability to thrive in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Fashion Plug by Mk
01.2023 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Front End Supervisor
Fairway Market
2020 - 01.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Education
No Degree -
La Guardia Community College
Long Island City, NYEsthetician -
Christine Valmey
Manhattan, NYHigh School Diploma -
A Philip Randolph Campus High School
Manhattan, NY06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Call center operations
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Fashion Plug by Mk
01.2023 - 07.2025
Front End Supervisor
Fairway Market
2020 - 01.2023
No Degree -
La Guardia Community College
Esthetician -
Christine Valmey
High School Diploma -
A Philip Randolph Campus High School