Katherine Delgado
Leesville,SC
Summary
Results-driven and detail-oriented Operations Supervisor specializing in quality assurance, customer relations, and team leadership. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Lake Murray Maids
04.2024 - Current
- Staff Management and Training: Recruiting, onboarding, training, and supervising cleaning staff. I monitor performance, handle disciplinary actions, and manage absenteeism by providing coverage.
- Quality Control and Inspections: Conducting regular site inspections to ensure cleaning meets company standards and client expectations.
- Operational Scheduling: Developing and implementing daily, weekly, and monthly cleaning schedules.
- Inventory and Equipment Maintenance: Managing inventory levels, ordering cleaning supplies, and ensuring all equipment is in good working condition and safe to use.
- Client Relations and Communication: Engaging with clients to address feedback and complaints
- Administrative Tasks: Maintaining records such as attendance, job reports, and safety logs.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
11.2019 - 10.2023
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Implemented process improvements that increased operational efficiency during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction levels and repeat business.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Engineering Design Services CAD Drafter
Sprig Electric
02.2014 - 10.2019
- Developed detailed CAD drawings for electrical systems using AutoCAD and Revit.
- Collaborated with engineers to refine designs and ensure project specifications met industry standards.
- Reviewed and modified existing schematics for accuracy and compliance with local codes.
- Assisted in the preparation of project documentation, including material lists and installation instructions.
- Streamlined drawing review process to reduce turnaround time by implementing standardized checklists.
- Coordinated with project managers to align drafting timelines with overall project schedules for timely delivery.
- Used computer-aided design software to prepare blueprints and schematics.
- Reduced errors in design drawings by conducting thorough quality checks before final submission.
- Supported project managers in achieving timely project completions by consistently meeting deadlines for design submissions.
Education
No Degree - Early Childhood Education
University of South Carolina, Aiken
Aiken, SC08-2013
High School Diploma -
Batesburg Leesville High School
Batesburg, SC05-2012
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Customer relations
- Team Training
- Quality assurance
- Management
- Delegation
- Team leadership
Timeline
Operations Supervisor
Lake Murray Maids
04.2024 - Current
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
11.2019 - 10.2023
Engineering Design Services CAD Drafter
Sprig Electric
02.2014 - 10.2019
No Degree - Early Childhood Education
University of South Carolina, Aiken
High School Diploma -
Batesburg Leesville High School