Katherine Diaz

Avion Dental

11.2022 - Current

Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Filed and maintained patient records in accordance with HIPAA regulations.
Entered patient demographic and insurance data into electronic dental record system.
Handled customer service inquiries in person, via telephone and through email.
Resolved billing inquiries and disputes in timely fashion.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Investigated insurance claims denials and appeals.
Managed patient registration process, confirming data accuracy and completeness.
Built and maintained positive working relationships with patients and staff.
Developed and implemented customer service policies and procedures.
Used Open Dental to schedule appointments.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Worked with Progressive Dental Marketing in helping potential patients to find procedures within the office to meet their specific dental needs, with some implant procedure cases earning the office $10,000-$25,000 in revenue.