Katherine Diaz
Sales
MD
Summary
Results-driven sales professional with a proven track record of exceeding goals and driving client success. Adaptable and quick to learn, consistently performs effectively under pressure while fostering genuine relationships that lead to long-term business growth. Bilingual communicator thriving in fast-paced, collaborative environments, always seeking opportunities to innovate, lead, and deliver measurable impact. Committed to leveraging expertise to enhance client satisfaction and drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Producer
State Farm
01.2020 - Current
- Promoted for exceptional sales performance and entrusted with exclusively generating new business through outbound sales calls for auto, home, life and business products.
- Conduct 70-100 strategic outbound calls daily, consistently converting high-quality leads and exceeding monthly production goals.
- Achieve an average of 80+ policies written per month, ranking among the top 5% of producers in the agency.
- Cultivated long-term client relationships by assessing individual needs and delivering personalized coverage solutions that drive retention and referrals.
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Boosted team performance with effective coaching, mentoring, and ongoing support for fellow Sales Producers.
Telemarketer
State Farm
01.2019 - 01.2020
- Surpassed weekly lead generation targets by executing 70-100 outbound calls daily to qualified prospects.
- Spearheaded agency growth by identifying customer needs and strategically scheduling high-potential appointments.
- Utilized eCRM systems to systematically track and refine detailed records of prospect engagements and follow-ups, enhancing overall lead conversion efficiency.
Sales Associate
Aeropostale
01.2018 - 01.2019
- Recognized for commitment to customer satisfaction through effective product recommendations and support for a positive shopping environment.
- Spearheaded merchandising and inventory management initiatives to elevate visual presentation and optimize store performance.
- Commended for exemplary teamwork and dedication to maintaining a positive customer-first mindset in a high-energy retail environment.
Education
Associate of Science - Business Administration
Montgomery College
01-2020
Skills
- Problem Solving & Critical Thinking
- Lead Generation & Prospecting
- Active Listening & Effective Communication
- Effective Communication
- Attention to Detail
- Leadership
- Strong Work Ethic
- Objection handling
- Pipeline management
- Closing techniques
Certification
Licensed Insurance Producer (Life, Health, Property & Casualty)
[Improving Communications Skills] University of Pennsylvania
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Sales Producer
State Farm
01.2020 - Current
Telemarketer
State Farm
01.2019 - 01.2020
Sales Associate
Aeropostale
01.2018 - 01.2019
Associate of Science - Business Administration
Montgomery College